Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Using service cloud for 1000s of customers
What do you like best about the product?
We recently switched from another software for handling customer issues and we have found service cloud to be much easier to use and provide better customer support
What do you dislike about the product?
From a technology standpoint (my current role) we have not handled any issues thus far
What problems is the product solving and how is that benefiting you?
We have about 800 convenience stores with 1000s of customer. We leverage service cloud for customer support
Service Cloud
What do you like best about the product?
Usability and being able to create functionality for our stakeholders quickly and with reliable resource information.
What do you dislike about the product?
Wish there was more sandbox options to be able to build solutions for our executives to showcase the needs for cheaper pricing. Most if the time I have to show them before they buy.
What problems is the product solving and how is that benefiting you?
Internal HELPDESK & request center
Fast and helpful
What do you like best about the product?
The easy way to connect with our clients and give them
What do you dislike about the product?
Its complexity and curve of knowleadge is long
What problems is the product solving and how is that benefiting you?
The connection with clients and automation responses
Excellent
What do you like best about the product?
I like the flexibility and customizations of Salesforce service cloud. Using service cloud helps faster roll out
What do you dislike about the product?
Most features are good and I like them.
Cost aspect is some thing to look.
Cost aspect is some thing to look.
What problems is the product solving and how is that benefiting you?
Faster roll out of changes. Customer experience
Nice experience
What do you like best about the product?
Quick response times and great experience
What do you dislike about the product?
Still yet to explore in-depth and get additional details
What problems is the product solving and how is that benefiting you?
Quick turnaround to customer issues
Associate programmer
What do you like best about the product?
It is useful to integrate Salesforce issues to our service ticketing api
What do you dislike about the product?
It does not integrate as well to our older technology
What problems is the product solving and how is that benefiting you?
Allows us to centralize feedback/complaints from customers to our primary ticketing service
Comprehensive and Scalable
What do you like best about the product?
Service cloud is one of the most vital tools in our Salesforce org. Our agents love the streamlined view provided in the Service Console view, the automation options, and customizations.
Service Cloud easily works with omni channel to route our email-to-case cases, digital engagement interactions, and service cloud voice calls.
Case visibility and management, at the agent and leadership level is a breeze via Service Cloud.
Service Cloud easily works with omni channel to route our email-to-case cases, digital engagement interactions, and service cloud voice calls.
Case visibility and management, at the agent and leadership level is a breeze via Service Cloud.
What do you dislike about the product?
Honestly, as a user turned admin, I do not have any negatives to share.
What problems is the product solving and how is that benefiting you?
It provides a streamlined, targeted, easy to navigate place for agents and leadership to work with customer interactions. It minimizes the fluff and is clearly developed with the unique work experience of customer support agents in mind. Our agents appreciate how it enables fewer clicks to accomplish their work.
The word "Awesome" is already in English and does not require translation.
What do you like best about the product?
Service Cloud enables our organization to assist our dogs and clients who require support.
What do you dislike about the product?
I wish Macros were easier to scale and assist.
What problems is the product solving and how is that benefiting you?
Our dogs, vets, and clients are quickly forming connections together.
Service Cloud is Great!
What do you like best about the product?
I love email to case! Its a great product
What do you dislike about the product?
Upgrading to enhanced omnichannel from regular omnichannel is troublesome.
What problems is the product solving and how is that benefiting you?
We use it as a product that allows us to track and communicate service projects. We also use it as a bridge into Field Service by creating cases that are used to dispatch technicians.
I’m a Service Cloud fan!
What do you like best about the product?
First, my review is as an individual, not a representative of a particular organization.
I've been a dev, user, champion, partner, and expert on Service Cloud functionally for a long time. The extensive customization of the platform and the open architecture for replacing even core functionality like assignment and dispatch functionality is second to none.
I've been a dev, user, champion, partner, and expert on Service Cloud functionally for a long time. The extensive customization of the platform and the open architecture for replacing even core functionality like assignment and dispatch functionality is second to none.
What do you dislike about the product?
Omni channel can be a bit of a pain to get right,
What problems is the product solving and how is that benefiting you?
Service cloud enables our service reps to enjoy a unified experience and streamlined toolset across multiple engagement channels.
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