Agentforce Service
Salesforce, Inc.External reviews
7,020 reviews
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Great product!
What do you like best about the product?
Has all the bells and whistles, and seems like the Salesforce team has thought about most of the scenarios around servicing customers. Capable if becoming your single pane of glass for ticketing, cross selling, automation, dashboards and reports, analysis and so much more! Feature packed with a solve for most of your crm needs.
What do you dislike about the product?
There are sometimes areas where we need to get outside companies or APIs to help pull in data from external sources. I am sure there are connectors or other options to achieve that, but would be great it Salesforce could have a browser extension or inbuilt connector to overcome the data hurdle
What problems is the product solving and how is that benefiting you?
Automation, digitization of channels, deflection and cross selling
Organized. Efficient. Scalable.
What do you like best about the product?
In higher education, students interact with so many offices and departments and what I love about Service cloud is that it enables teams and the institution to bring all those interactions in one place to offer the best possible, contextualized, personal support to your constituents. Now work AI, the future of service seems limitless.
What do you dislike about the product?
like with any tools, service cloud is complex and requires a lot of thought and care to set up properly for teams to fully leverage the platform.
What problems is the product solving and how is that benefiting you?
Organizes all our engagement and conversations with our students in one place vs trapped in a silo'd outlook box and it also allows these interactions to be categorized so we can determine the pain points of our students.
Service Cloud Review
What do you like best about the product?
Service cloud is great at integration across teams.
What do you dislike about the product?
I would like to see more capabilities that allow for more direct feedback.
What problems is the product solving and how is that benefiting you?
Engagement with service
Service as should be
What do you like best about the product?
Right team working on right case at right time
What do you dislike about the product?
Nothing at all perfect experience I would strongly recommend
What problems is the product solving and how is that benefiting you?
Having appropriate team and appropriate escalation at right time
Sleek & handy
What do you like best about the product?
The UI is the best amongst all other products.
What do you dislike about the product?
More tighter integration to Finance modules like SAP or Workday
What problems is the product solving and how is that benefiting you?
Its gives Business a very easy to large data & avility to run operations smoothly
Service Cloud is the best
What do you like best about the product?
Service cloud makes case management easy.
What do you dislike about the product?
The amount of calls that it can take. Additionally, it can be costly to implement
What problems is the product solving and how is that benefiting you?
Management of user tickets, help desk for our users
Transformed our support services
What do you like best about the product?
We had a siloed support service that was only accessible to our support staff. Integrating Service Cloud allowed us to bring our support data into a platform that the rest of our company uses and transformed the way we are able to support our customers
What do you dislike about the product?
Sometimes the level of customization makes utilization difficult for our exact use case
What problems is the product solving and how is that benefiting you?
It provides our customers with a support portal where they can find self help documentation as well as create tickets to work directly with our internal support staff
Been using service cloud for more than 10 years.
What do you like best about the product?
We love being able to have all coustom interaction data in one place. Our service agents love being able to use Omni channel to get diverse types of work.
What do you dislike about the product?
We are concerned about our upcoming transition from Chat to MIAW.
What problems is the product solving and how is that benefiting you?
Case management
Service Cloud
What do you like best about the product?
Ability to integrate or support into our sales platform for full customer views
What do you dislike about the product?
Push back on learning curve from support
What problems is the product solving and how is that benefiting you?
Connecting our support and sales departments so both departments can see what's going on with each customer
Experience with Service Cloud
What do you like best about the product?
The ease of attending to customer incidents
What do you dislike about the product?
Really everything is friendly but maybe a bit the cost
What problems is the product solving and how is that benefiting you?
Usability of the tool and how to
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