Agentforce Service
Salesforce, Inc.External reviews
6,991 reviews
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External reviews are not included in the AWS star rating for the product.
Great for Organization and Outreach, But Room to Improve
What do you like best about the product?
organization and outreach, data storage usage.
What do you dislike about the product?
sales personel find it a little complex, too much to input for them.
What problems is the product solving and how is that benefiting you?
marketing organization and seperation of tarket areas
Boosts Productivity and Collaboration with Powerful Cloud Features
What do you like best about the product?
The upsides of using Salesforce Cloud include enhanced productivity through automation, a unified customer view for personalized experiences, powerful analytics & AI, superior scalability, strong security, and increased collaboration, all delivered via a flexible, accessible cloud platform that reduces IT overhead and supports business growth across sales, service, and marketing.
What do you dislike about the product?
The main downsides of Salesforce Cloud include high costs (subscriptions, add-ons, storage), a steep learning curve and complexity requiring expertise, integration challenges, reliance on internet connectivity, potential for vendor lock-in, and customization hurdles that can become expensive. Other issues are slow customer support, limited mobile functionality, data storage limits, and the burden of frequent platform updates.
What problems is the product solving and how is that benefiting you?
Salesforce Cloud offers benefits like centralizing customer data for a single view, boosting sales/service efficiency through automation and AI, enabling mobile access, improving collaboration, providing actionable analytics, ensuring scalability, and offering robust security, ultimately driving revenue growth and customer satisfaction across sales, service, and marketing.
Effortless Case Management and Seamless Integration
What do you like best about the product?
What I like best about Salesforce Service Cloud is how easy it is to use once it’s configured, even with the large number of features it offers. The implementation process is well-documented, and Salesforce provides strong guidance and resources to help teams get up and running quickly. Customer support is reliable, with extensive documentation, Trailhead training, and an active community to resolve issues.
Service Cloud is something our team uses daily because it centralizes case management, customer data, and workflows in one platform. Despite its depth, it integrates smoothly with other Salesforce products and third-party tools, making it easy to connect with existing systems and scale as needs grow.
Service Cloud is something our team uses daily because it centralizes case management, customer data, and workflows in one platform. Despite its depth, it integrates smoothly with other Salesforce products and third-party tools, making it easy to connect with existing systems and scale as needs grow.
What do you dislike about the product?
One downside of Salesforce Service Cloud is that it can be complex to set up and configure initially, especially for teams without dedicated admins. The large number of features is powerful but can feel overwhelming at first, and some users may require training to take full advantage of the platform. Additionally, customization and integrations sometimes require technical expertise, which can slow down adoption for smaller teams or less technical users.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud helps us centralize all customer interactions and case management in one platform, eliminating the need to juggle multiple tools. It solves the problem of fragmented customer data by giving agents a 360-degree view of every customer, which improves response times and ensures more personalized support. Automated workflows and macros reduce repetitive tasks, letting our team focus on complex issues rather than manual processes. Overall, this results in faster resolution times, higher customer satisfaction, and greater team efficiency.
Streamlines Work Orders and Document Management Seamlessly
What do you like best about the product?
We use Salesforce to enable our clients to create work orders directly within our dashboard, dispatch those work orders to subcontractors, and attach relevant documents and invoices to each work order.
What do you dislike about the product?
I have no complaints about Salesforce; there is nothing I dislike about it.
What problems is the product solving and how is that benefiting you?
We were looking for a portal that would enable our customers to create work orders and track their status directly within the platform.
Effortless Integration and Outstanding Support
What do you like best about the product?
Very easy to use. Lots of features. Easily integrated with other software. Use this daily and customer support very easy to contact and resolve problems very quickly.
What do you dislike about the product?
Price. it is very expensive for what im needing it for.
What problems is the product solving and how is that benefiting you?
Perfomance.
Effortless Integration and Smart AI Make Service Cloud a Standout
What do you like best about the product?
Salesforce service cloud was easy to implement and easy to integrate our current book of business into. With its AI capabilities it can suggest setting follow up reminders and emails as well making customer service a breeze.
What do you dislike about the product?
N/a I love everything about salesforce service cloud
What problems is the product solving and how is that benefiting you?
With its AI capabilities it can suggest setting follow up reminders and emails as well making customer service a breeze. This makes assisting customers an easy task
Exceptional Personalized Support and Seamless Workflow Automation
What do you like best about the product?
The platform provides personalized support through various channels such as phone, chat, email, and social media. It equips agents with a comprehensive 360-degree view of each customer and streamlines processes by automating workflows. better implement, lot of use cases
What do you dislike about the product?
Field Service covers areas such as optimization requests, appointments, and skills, while APIs involve aspects like callouts and requests per minute. Email Services pertain to messages and their size, and there are also general platform limits to consider, including heap size and the number of custom objects.
What problems is the product solving and how is that benefiting you?
Support teams often feel overwhelmed by repetitive tasks and complicated issues.
Streamlined Communication and Case Tracking Made Easy
What do you like best about the product?
There ability to streamline communication and track support cases well it helps me easily monitor progress and helps me save time too
What do you dislike about the product?
It feels very complex at first and a bit hard to understand but if you take time to learn you will mot regret using it .
What problems is the product solving and how is that benefiting you?
It helps me manage and track requests and communication with different teams without me missing out on any thing.
Comprehensive Customer Insights That Accelerate Resolution
What do you like best about the product?
It provides a comprehensive, 360-degree view of customer information, which helps speed up the resolution process.
What do you dislike about the product?
The product is highly complex, with a steep learning curve and considerable costs involved.
What problems is the product solving and how is that benefiting you?
This product addresses the issue of fragmented customer data and slow response times, while also assisting with automated replies.
Centralized Customer Management and Time-Saving Automation
What do you like best about the product?
Salesforce Service Cloud centralizes all our customer and service information, making it much simpler to track requests and respond promptly. I appreciate that every message, note, and case update is linked to each individual's record, ensuring that nothing is overlooked. The automation features are a real time-saver, as they automatically route tickets to the appropriate person or department. Additionally, the dashboards are very useful for monitoring response times and identifying any areas where delays might be occurring.
What do you dislike about the product?
At first, the sheer number of features and settings can feel a bit overwhelming. Making simple adjustments often requires more steps than you might anticipate, and navigating through the menus can be confusing. While the reporting capabilities are strong, customizing reports to your preferences can be challenging without some training. However, once the system is set up, it operates smoothly, though it certainly takes time and effort to learn and optimize.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud has made it much easier for us to keep all our service requests and communications organized in a single location. Previously, updates were scattered across emails, text messages, and various systems, which made it difficult to track progress and identify outstanding tasks. Now, every case is monitored from beginning to end, and the entire history is visible to everyone without the need to search for information.
The automation features are also extremely helpful- cases are immediately routed to the appropriate person, and reminders ensure that nothing is overlooked. This has improved our response times and given us a much clearer understanding of what’s happening across all our facilities. Overall, it has helped us maintain better organization, achieve greater consistency, and resolve issues more quickly.
The automation features are also extremely helpful- cases are immediately routed to the appropriate person, and reminders ensure that nothing is overlooked. This has improved our response times and given us a much clearer understanding of what’s happening across all our facilities. Overall, it has helped us maintain better organization, achieve greater consistency, and resolve issues more quickly.
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