Agentforce Service
Salesforce, Inc.External reviews
7,020 reviews
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SalesForce Service Cloud is amazing
What do you like best about the product?
The demos of service cloud have been truly amazing. It is incredible what can be done on the platform and with AI. Highly recommend a demo.
What do you dislike about the product?
Nothing to dislike except the costs, but that is part of the whole package expectation
What problems is the product solving and how is that benefiting you?
Customer service
Global director of commercial systems
What do you like best about the product?
Ease of setup and configure and customize
What do you dislike about the product?
Nothing yet. Loving it all so far. Time will tell.
What problems is the product solving and how is that benefiting you?
Customer inquiries visible to leadership to improve turn times
Best tool for service
What do you like best about the product?
Service cloud is the best software for handling cases. It incorporates AI, knowledge base and omni channel technology for our fan relations representatives to solve cases quickly.
What do you dislike about the product?
Additional add ons cost extra. The price can add up quickly.
What problems is the product solving and how is that benefiting you?
Service cloud is the sole platform we use to handle cases for all of our events with can reach 20,000 attendees
I love salesforce
What do you like best about the product?
Great customer care solution and best service
What do you dislike about the product?
Omni routing customization for custom solution
What problems is the product solving and how is that benefiting you?
Great tracking and great customer service
Case management
What do you like best about the product?
Service Cloud enables agents to manage and track customer cases efficiently. It provides a unified view of customer interactions, allowing agents to resolve issues quickly.
What do you dislike about the product?
Expensive when it comes to service cloud licensing
What problems is the product solving and how is that benefiting you?
Effecting managing cases
Case management using Service Cloud
What do you like best about the product?
Customer 360 degrees and personalized answers
What do you dislike about the product?
Email integration is improving over years
What problems is the product solving and how is that benefiting you?
Customer 360
Lakshmana experience about Service Cloud
What do you like best about the product?
Creating cases and workfloe is best in Serivce cloud
What do you dislike about the product?
Salesforce can simplify the workflow mechanism
What problems is the product solving and how is that benefiting you?
Helpful to solve customer queries
Removed team from old legacy email system
What do you like best about the product?
I love the email-to-case feature in Salesforce. It helps me collect all data for better reporting and keeps my agents experience all in one place.
What do you dislike about the product?
That you can not color code certain fields
What problems is the product solving and how is that benefiting you?
It is supporting our corporate customers and travel agents with multiple communication channels
Principle Salesforce Architect
What do you like best about the product?
Service cloud as part if Health Cloud is integral to us enabling our members to be as healthy as possible
What do you dislike about the product?
It would be better if you supported MD Azure for things like OCR
What problems is the product solving and how is that benefiting you?
Help sicker members become healthier. Answer questions from brokers and providers
Community cloud
What do you like best about the product?
We use Salesforce communities for new hire documentation's and our company processes and for ticket submissions across the globe
What do you dislike about the product?
I think the pricing can be complex if we have ti add up more features specific to service cloud like bots live agents etc
What problems is the product solving and how is that benefiting you?
Mostly for case management and hosting our intranet documents
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