Agentforce Service
Salesforce, Inc.External reviews
7,020 reviews
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External reviews are not included in the AWS star rating for the product.
Good
What do you like best about the product?
It's easy for service people to solve cases
What do you dislike about the product?
More enhanced features are needed - also I haven't not explored ai yet
What problems is the product solving and how is that benefiting you?
Solving issues does service
Great product
What do you like best about the product?
How simple it is to use as well as Omni channel
What do you dislike about the product?
Outdated look and feel for a cloud based product
What problems is the product solving and how is that benefiting you?
Service cloud helps us handle internal and external case management
Makes my job much easier!
What do you like best about the product?
We are able to connect our organization's data with our call center, so representatives are able to connect with our data, and we are able to review every interaction they have with our customers.
What do you dislike about the product?
None so far! I've been in my position for years, from Classic to Lightning. We are in the process of integrating even more features, which is very exciting.
What problems is the product solving and how is that benefiting you?
We needed one place that various departments at our organization could use, as well as our call center vendor so everything is in one centralized location.
Amazing product
What do you like best about the product?
The product helps service professionals succeed.
What do you dislike about the product?
The hard work that is required to get it all to work well.
What problems is the product solving and how is that benefiting you?
Helps with tracking customer satisfation
Ecosystem allows us to build and deploy rapidly
What do you like best about the product?
We were able to build flows from out-of-the-box objects that "talk" with applications inside and outside Salesforce.
What do you dislike about the product?
It's licensing is expensive and we will spend even more as we deploy new capabilities around analytics and AI.
What problems is the product solving and how is that benefiting you?
We have a unified view off all the interactions happening across our service team. We start with information gathered via leads. We have everyone on the same page following the customer lifecycle for program fidelity and prompt support.
Solution Architect
What do you like best about the product?
Skill base case assignment how it saves time
What do you dislike about the product?
Nothing working very well for us and our clients
What problems is the product solving and how is that benefiting you?
Saving time and cost and increasing performance
American addiction centers
What do you like best about the product?
We love using Salesforce service cloud at our company - it has so many features to customize and truly helps us perform our jobs quickly and efficiently
What do you dislike about the product?
I do not dislike anything about service cloud
What problems is the product solving and how is that benefiting you?
Salesforce service cloud allows us to customize everything we need
Service for the real world
What do you like best about the product?
The extensibility to serve customers where and how they want to communicate.
What do you dislike about the product?
Integrations can be challenging and rquire specific expertise.
What problems is the product solving and how is that benefiting you?
It benefits clients when they can provide fast service to their customers. It allows for self-service as well as agent supported interactions.
Flexible way to solve customers demands
What do you like best about the product?
The flexibility to build different flows to be able to solve any type of problems my customers may have
What do you dislike about the product?
it's a bit complex to configure and get things organized
What problems is the product solving and how is that benefiting you?
Taking different types of requests and creating tailored flows for each type
Powerful tool for service team
What do you like best about the product?
Consolidating information and leveraging to help across company
What do you dislike about the product?
A lot of discipline is needed from entire team to use at the highest capability
What problems is the product solving and how is that benefiting you?
Relaying case information to rest of team who needs it
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