Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Best in class
What do you like best about the product?
The time to implementation is very quick e g. We could setup customer portal pretty fast. Numerous communications channels are supported including sms, chat email and even social media. It integrates well with other sales force ecosystem
What do you dislike about the product?
As the business gets complex some of the configurations can become overwhelming. It requires careful analysis and setup to manage the out of box sutistions. Also the pricing of the product not always justifies the ROI
What problems is the product solving and how is that benefiting you?
We use service cloud for contact center and help desk for the provider team. It provides a one stop location for customer service business
It's easy and allows for many apps
What do you like best about the product?
The accessibility and ease of supporting apps, low code no code
What do you dislike about the product?
Not all apps are Fedramp, not many detailed training guides
What problems is the product solving and how is that benefiting you?
Many problems
Dreamforce series
What do you like best about the product?
Field service to help with inspections and
What do you dislike about the product?
We like most of the features but moving app
What problems is the product solving and how is that benefiting you?
Inspect the vehicles
Service Cloud Review
What do you like best about the product?
Service cloud has the easiest automation functionality around. The no code solutions are tremendous.
What do you dislike about the product?
Price can be prohibitively expensive for some businesses.
What problems is the product solving and how is that benefiting you?
Flows and chatbots help deflect service cases.
CPQ customer with Service Cloud plug in
What do you like best about the product?
As both a Revenue cloud customer and a Service cloud customer, I love that the subscriptions we quote, book and bill can be used by our support agents to support our customers!
What do you dislike about the product?
Looking forward to integrating revenue cloud further to consolidate customer assets
What problems is the product solving and how is that benefiting you?
Automated case routing and case management for faster resolution!!!!
Great Service Over All
What do you like best about the product?
Service Cloud offers robust case management, allowing support teams to handle cases from creation to resolution efficiently. It includes automation and escalation rules that streamline workflows and boost team productivity.
What do you dislike about the product?
The licensing fees for Salesforce Service Cloud can be expensive, especially for small to mid-sized businesses. Additionally, customization and third-party integrations often come with extra costs.
What problems is the product solving and how is that benefiting you?
It's solving customer request and issue.
Service Cloud Review
What do you like best about the product?
Latest features, latest Einstein features, flexibility to support multiple units of business
What do you dislike about the product?
Limitations with object fields, performance limits
What problems is the product solving and how is that benefiting you?
Customer support, issues management
An incredible way to communicate with customers.
What do you like best about the product?
How easy it is to collaborate with team members and handle customer relationships.
What do you dislike about the product?
To provide my team with a tailored service solution, it requires a dedicated SF admin.
What problems is the product solving and how is that benefiting you?
Service Cloud is facilitating the way we communicate and improve our customer relations in a very easy way.
Service cloud provides extensive functionality to meet all our demands for support.
What do you like best about the product?
Service cloud provides extensive functionality to meet all our demands for support. As our organization grew, we were able to adjust how we leveraged Service cloud to support our customers
What do you dislike about the product?
To provide tailored solutions, it will require a dedicated Salesforce Admin/Dev team
What problems is the product solving and how is that benefiting you?
Able to manage an Enterprise Contact Center, scaling for peak seasons and leveraging multiple channels.
Head of Commercial Operations.
What do you like best about the product?
Ease of use, centricity of customer data
What do you dislike about the product?
So much capability that we're still learning.
What problems is the product solving and how is that benefiting you?
Centralizing global customer success, complaint handling etc.
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