Agentforce Service
Salesforce, Inc.External reviews
7,020 reviews
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Setting up service cloud for agents
What do you like best about the product?
That we have several tools that let us build and customize what the customers need.
What do you dislike about the product?
At this moment everything that service cloud has fulfills all our clients needs.
What problems is the product solving and how is that benefiting you?
Maintain communication with the customers.
Really good
What do you like best about the product?
Helping my costumers to archieve success
What do you dislike about the product?
Some integrations are hard to make, a little confuse
What problems is the product solving and how is that benefiting you?
Centralizing my data about costumers and easing the calls
Customer interaction
What do you like best about the product?
Allows case management and queues. We use it to help customers resolve issues. It's integrated with sales cloud and provides a"an integrated view of customers
What do you dislike about the product?
Email limits and the communication to customers via email.
What problems is the product solving and how is that benefiting you?
Customer issues
Amazing experience and would recommend
What do you like best about the product?
Improves our customer satisfaction and agent efficiency
What do you dislike about the product?
Integration with others can be complicated
What problems is the product solving and how is that benefiting you?
Overall benefit is increased customer satisfaction
Salesforce service Cloud
What do you like best about the product?
Quick to setup and very powerful to customize
What do you dislike about the product?
The ease of use and low code can mean that a strategy and direction is needed to avoid building a complex and coupled workflow
What problems is the product solving and how is that benefiting you?
Getting key metrics and analytics
Top tool for your daily stuff
What do you like best about the product?
Salesforce Service Cloud is an incredibly powerful tool designed to enhance customer service operations. It offers a comprehensive suite of features that streamline and optimize the way businesses interact with their customers.
Key Features:
Case Management: Service Cloud allows for efficient case tracking and resolution. Agents can easily manage customer inquiries, ensuring that no issue goes unresolved.
Omni-Channel Routing: This feature ensures that customer queries are directed to the right agent at the right time, improving response times and customer satisfaction.
Knowledge Base: The integrated knowledge base helps agents quickly find solutions to common problems, reducing the time spent on each case and improving overall efficiency.
Service Analytics: With robust analytics tools, businesses can gain insights into their service operations, identifying areas for improvement and making data-driven decisions.
Automation: Service Cloud offers automation tools that handle routine tasks, freeing up agents to focus on more complex issues.
Key Features:
Case Management: Service Cloud allows for efficient case tracking and resolution. Agents can easily manage customer inquiries, ensuring that no issue goes unresolved.
Omni-Channel Routing: This feature ensures that customer queries are directed to the right agent at the right time, improving response times and customer satisfaction.
Knowledge Base: The integrated knowledge base helps agents quickly find solutions to common problems, reducing the time spent on each case and improving overall efficiency.
Service Analytics: With robust analytics tools, businesses can gain insights into their service operations, identifying areas for improvement and making data-driven decisions.
Automation: Service Cloud offers automation tools that handle routine tasks, freeing up agents to focus on more complex issues.
What do you dislike about the product?
Nothing, it is very helpful like this!!!
What problems is the product solving and how is that benefiting you?
Help the cliente every day
Using service cloud for 1000s of customers
What do you like best about the product?
We recently switched from another software for handling customer issues and we have found service cloud to be much easier to use and provide better customer support
What do you dislike about the product?
From a technology standpoint (my current role) we have not handled any issues thus far
What problems is the product solving and how is that benefiting you?
We have about 800 convenience stores with 1000s of customer. We leverage service cloud for customer support
Service Cloud
What do you like best about the product?
Usability and being able to create functionality for our stakeholders quickly and with reliable resource information.
What do you dislike about the product?
Wish there was more sandbox options to be able to build solutions for our executives to showcase the needs for cheaper pricing. Most if the time I have to show them before they buy.
What problems is the product solving and how is that benefiting you?
Internal HELPDESK & request center
Fast and helpful
What do you like best about the product?
The easy way to connect with our clients and give them
What do you dislike about the product?
Its complexity and curve of knowleadge is long
What problems is the product solving and how is that benefiting you?
The connection with clients and automation responses
Excellent
What do you like best about the product?
I like the flexibility and customizations of Salesforce service cloud. Using service cloud helps faster roll out
What do you dislike about the product?
Most features are good and I like them.
Cost aspect is some thing to look.
Cost aspect is some thing to look.
What problems is the product solving and how is that benefiting you?
Faster roll out of changes. Customer experience
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