Agentforce Service
Salesforce, Inc.External reviews
7,020 reviews
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Nice experience
What do you like best about the product?
Quick response times and great experience
What do you dislike about the product?
Still yet to explore in-depth and get additional details
What problems is the product solving and how is that benefiting you?
Quick turnaround to customer issues
Associate programmer
What do you like best about the product?
It is useful to integrate Salesforce issues to our service ticketing api
What do you dislike about the product?
It does not integrate as well to our older technology
What problems is the product solving and how is that benefiting you?
Allows us to centralize feedback/complaints from customers to our primary ticketing service
Comprehensive and Scalable
What do you like best about the product?
Service cloud is one of the most vital tools in our Salesforce org. Our agents love the streamlined view provided in the Service Console view, the automation options, and customizations.
Service Cloud easily works with omni channel to route our email-to-case cases, digital engagement interactions, and service cloud voice calls.
Case visibility and management, at the agent and leadership level is a breeze via Service Cloud.
Service Cloud easily works with omni channel to route our email-to-case cases, digital engagement interactions, and service cloud voice calls.
Case visibility and management, at the agent and leadership level is a breeze via Service Cloud.
What do you dislike about the product?
Honestly, as a user turned admin, I do not have any negatives to share.
What problems is the product solving and how is that benefiting you?
It provides a streamlined, targeted, easy to navigate place for agents and leadership to work with customer interactions. It minimizes the fluff and is clearly developed with the unique work experience of customer support agents in mind. Our agents appreciate how it enables fewer clicks to accomplish their work.
The word "Awesome" is already in English and does not require translation.
What do you like best about the product?
Service Cloud enables our organization to assist our dogs and clients who require support.
What do you dislike about the product?
I wish Macros were easier to scale and assist.
What problems is the product solving and how is that benefiting you?
Our dogs, vets, and clients are quickly forming connections together.
Service Cloud is Great!
What do you like best about the product?
I love email to case! Its a great product
What do you dislike about the product?
Upgrading to enhanced omnichannel from regular omnichannel is troublesome.
What problems is the product solving and how is that benefiting you?
We use it as a product that allows us to track and communicate service projects. We also use it as a bridge into Field Service by creating cases that are used to dispatch technicians.
I’m a Service Cloud fan!
What do you like best about the product?
First, my review is as an individual, not a representative of a particular organization.
I've been a dev, user, champion, partner, and expert on Service Cloud functionally for a long time. The extensive customization of the platform and the open architecture for replacing even core functionality like assignment and dispatch functionality is second to none.
I've been a dev, user, champion, partner, and expert on Service Cloud functionally for a long time. The extensive customization of the platform and the open architecture for replacing even core functionality like assignment and dispatch functionality is second to none.
What do you dislike about the product?
Omni channel can be a bit of a pain to get right,
What problems is the product solving and how is that benefiting you?
Service cloud enables our service reps to enjoy a unified experience and streamlined toolset across multiple engagement channels.
Does what we need and more!!
What do you like best about the product?
Service cloud is exactly what our advisors needed. The customization has allowed us to tailor it to our needs. Our advisors are able to work more efficiently. We have created an amazing experience.
What do you dislike about the product?
Tasks and activities should be one object. Notes should be public by default
What problems is the product solving and how is that benefiting you?
Agent experience. Our teams are able to work more efficiently
Service Cloud - Easy to use and flexible configuration
What do you like best about the product?
We use Cases to track pre-sales assignments and to add resources to opportunities. It works really well and gives us the ability to create list views.
What do you dislike about the product?
Case routing rules could be better and easier to configure.
What problems is the product solving and how is that benefiting you?
Tracking pre-sales assignments
Great for pooled account management.
What do you like best about the product?
Makes managing pooled accounts much easier through case management.
What do you dislike about the product?
Doesn't directly integrate with marketing.
What problems is the product solving and how is that benefiting you?
Some of our accounts are not assigned an account manager. This allows us to better manage those accounts.
Great ability to filter results in Salesforce and create custom reports
What do you like best about the product?
It's easy to retrieve data across all our offices and filter results for tailored reports
What do you dislike about the product?
Sometimes, it is difficult to search for specific information that requires modifications to multiple fields.
What problems is the product solving and how is that benefiting you?
I'm not sure
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