Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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It works
What do you like best about the product?
Service could helps you to provide the best service to customers!
What do you dislike about the product?
If you do not have an dedicated admin or developer it can be a challenge to set up
What problems is the product solving and how is that benefiting you?
When customers has a issue. It allows me to view the full customer journey at a glance
Salesforce user!
What do you like best about the product?
Makes agent workflows easier, allows agents to focus on real work than busy tasks
What do you dislike about the product?
Too many different processes, features and it's hard to keep track some times.
What problems is the product solving and how is that benefiting you?
Self help and agent help
Service Cloud makes Service Automation trivial!
What do you like best about the product?
The best part of Service Cloud is the case automation! Every step of case management can be automated for a smoother experience.
What do you dislike about the product?
Email-to-case and legacy email handlers can be difficult to debug.
What problems is the product solving and how is that benefiting you?
Service cloud has eliminated the much of the need for manual case assignment and responses.
Salesforce service cloud helps us succeed
What do you like best about the product?
Salesforce Service Cloud integrates various communication channels, including phone, email, chat, and social media, into a single platform. This unified approach ensures that our insurance agents can handle customer inquiries efficiently and provide a seamless experience. By consolidating customer data and interactions, we can offer personalized service and quickly address client needs, fostering stronger customer relationships and driving higher satisfaction.
What do you dislike about the product?
Cost! Salesforce Service Cloud can be expensive, especially for smaller organizations. The pricing model involves various tiers and add-ons that can quickly add up, making it a significant investment and locking you into the platform.
What problems is the product solving and how is that benefiting you?
Service Cloud’s case management features streamline the process of tracking, prioritizing, and resolving customer issues. Automated workflows and intelligent case routing ensure that cases are handled efficiently and by the most appropriate agents.
Love it
What do you like best about the product?
The simplicity and power of the tool, I could not recommend it more
What do you dislike about the product?
The look and feel of the lighting cloud could use a refresh
What problems is the product solving and how is that benefiting you?
Customer 360 view of the customer
Love the ease of integration!
What do you like best about the product?
Salesforce can automate repetitive tasks, such as capturing customer data and delivering personalized experiences, love this feature.
What do you dislike about the product?
The cost! It's very expensive for small companies.
What problems is the product solving and how is that benefiting you?
We are still working on implementing the platform.
Great service - all about implementation
What do you like best about the product?
Great platform for enterprise Saas businesses!
What do you dislike about the product?
If implementation is not done correctly - it can be painful.
What problems is the product solving and how is that benefiting you?
Great way to get us closer to Customer 360 by integrating to Sales cloud.
Efficient and Reliable Tool for Customer Service Management
What do you like best about the product?
Salesforce Service Cloud provides a seamless and customizable experience for managing customer interactions. The omnichannel feature is extremely helpful, allowing my team to streamline communication across various platforms. I also appreciate the comprehensive reporting capabilities, which help drive informed business decisions
What do you dislike about the product?
Learning curve to implement it and omnichannel is a little bit complicated.
What problems is the product solving and how is that benefiting you?
Case management, for sure was the most complicated.
Changed our organization
What do you like best about the product?
It changed the way our organization views and values customer service. This was an important gap in our organization that has now been made visible thanks to service cloud.
What do you dislike about the product?
Some options we thought would be available to use are only part of an elevated edition
What problems is the product solving and how is that benefiting you?
Brought up common issues plaguing our customers
Very configurable, love the flexibility
What do you like best about the product?
Easy to configure to the needs of my client based on their current setup
What do you dislike about the product?
Pretty Expensive to add new licenses, so not easy to scale
What problems is the product solving and how is that benefiting you?
It streamlines our business process and ensures users follows the best path to complete service tasks
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