Agentforce Service
Salesforce, Inc.External reviews
7,020 reviews
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External reviews are not included in the AWS star rating for the product.
Love it
What do you like best about the product?
The simplicity and power of the tool, I could not recommend it more
What do you dislike about the product?
The look and feel of the lighting cloud could use a refresh
What problems is the product solving and how is that benefiting you?
Customer 360 view of the customer
Love the ease of integration!
What do you like best about the product?
Salesforce can automate repetitive tasks, such as capturing customer data and delivering personalized experiences, love this feature.
What do you dislike about the product?
The cost! It's very expensive for small companies.
What problems is the product solving and how is that benefiting you?
We are still working on implementing the platform.
Great service - all about implementation
What do you like best about the product?
Great platform for enterprise Saas businesses!
What do you dislike about the product?
If implementation is not done correctly - it can be painful.
What problems is the product solving and how is that benefiting you?
Great way to get us closer to Customer 360 by integrating to Sales cloud.
Efficient and Reliable Tool for Customer Service Management
What do you like best about the product?
Salesforce Service Cloud provides a seamless and customizable experience for managing customer interactions. The omnichannel feature is extremely helpful, allowing my team to streamline communication across various platforms. I also appreciate the comprehensive reporting capabilities, which help drive informed business decisions
What do you dislike about the product?
Learning curve to implement it and omnichannel is a little bit complicated.
What problems is the product solving and how is that benefiting you?
Case management, for sure was the most complicated.
Changed our organization
What do you like best about the product?
It changed the way our organization views and values customer service. This was an important gap in our organization that has now been made visible thanks to service cloud.
What do you dislike about the product?
Some options we thought would be available to use are only part of an elevated edition
What problems is the product solving and how is that benefiting you?
Brought up common issues plaguing our customers
Very configurable, love the flexibility
What do you like best about the product?
Easy to configure to the needs of my client based on their current setup
What do you dislike about the product?
Pretty Expensive to add new licenses, so not easy to scale
What problems is the product solving and how is that benefiting you?
It streamlines our business process and ensures users follows the best path to complete service tasks
Service cloud for banking
What do you like best about the product?
Knowledge is getting awesome
..agentforce integration will be cool
..agentforce integration will be cool
What do you dislike about the product?
Chat changing every 5 mins with new hopefully MIAW stays
What problems is the product solving and how is that benefiting you?
All listed above
Admin
What do you like best about the product?
It works for my service team, would like to use it more
What do you dislike about the product?
Nothing that I can think of at this time
What problems is the product solving and how is that benefiting you?
Cases
Service cloud is the best
What do you like best about the product?
It allowed us to serve our customers better
What do you dislike about the product?
It needs to be more user friendly for non tech people
What problems is the product solving and how is that benefiting you?
It is used for maintaining our customers
Service cloud solution for account teams
What do you like best about the product?
Our team works cross collaboratively to deliver our product across a variety of stakeholders. Service cloud helps us stay organized .
What do you dislike about the product?
Our org works across various instances who do not all have their app configurations set the set which can make it difficult to enable features.
What problems is the product solving and how is that benefiting you?
Cross collaboration and data storage
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