Agentforce Service
Salesforce, Inc.External reviews
7,020 reviews
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Service cloud
What do you like best about the product?
Love the ease of use and free training that is offered
What do you dislike about the product?
The price. You have to add on individual products
What problems is the product solving and how is that benefiting you?
Single source of truth for customer information
Salesforce Service Cloud: The Customer Service Powerhouse
What do you like best about the product?
The most helpful feature of Salesforce Service Cloud, based on my understanding and user reviews, is likely the 360-Degree Customer View. This capability empowers agents with a comprehensive understanding of each customer's history, preferences, and interactions across various channels.
What do you dislike about the product?
Initial Setup: The initial setup and configuration can be complex, and we needed assistance from Salesforce consultants to get everything up and running smoothly.
Cost: Service Cloud can be a significant investment, especially for smaller businesses. However, the benefits and ROI have been substantial for us.
Cost: Service Cloud can be a significant investment, especially for smaller businesses. However, the benefits and ROI have been substantial for us.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud is addressing several key pain points in customer service operations, leading to significant benefits for businesses like mine. Here's a breakdown of some of the problems it solves and their positive impact
Service Cloud test
What do you like best about the product?
With the service cloud I can serve my customers more efficiently
What do you dislike about the product?
Using the Service cloud I can not control my own schedule.
What problems is the product solving and how is that benefiting you?
With the service cloud I can track my customers' requests to resolve them more quickly.
Super easy and cool tool, service was my first approach with Salesforce
What do you like best about the product?
Is super easy to start, don't feel like you are lost
What do you dislike about the product?
The developer view is not the best view I was work, but no horrible
What problems is the product solving and how is that benefiting you?
We make a chat with live asistence on work hours to help the customers
Fantastic Experience
What do you like best about the product?
Salesforce Service Clous is very, very Good for best attends my customers!
What do you dislike about the product?
I like all features! This solution is fantastic.
What problems is the product solving and how is that benefiting you?
in approaching our customers and in speed and proactivity, increasing the efficiency of service.
Service Cloud
What do you like best about the product?
The platform gives us a complete 360-degree view of our customers, which has made it so much easier to deliver personalized and efficient service. The omni-channel support is seamless, allowing us to manage interactions across email, chat, phone, and social media all in one place. I especially appreciate the automation and AI features, like Einstein Bots, which have drastically improved our response times. Plus, the self-service options have really empowered our customers to find answers on their own, easing the pressure on our support team. Overall, it’s highly customizable, scalable, and has truly transformed the way we handle customer service.
What do you dislike about the product?
The platform can be quite complex and overwhelming, especially for new users. It took a lot of time and effort to fully understand and customize it to fit our needs.
What problems is the product solving and how is that benefiting you?
N/a
Service cloud is the best choice.
What do you like best about the product?
As a former service cloud agent and continuing my journey with Salesforce, I am now building in the service cloud from the line of business. The service cloud offers scalability and continued growth with my organization.
What do you dislike about the product?
Custom code can be challenging but is still workable.
What problems is the product solving and how is that benefiting you?
Integrate multiple systems.
Loving Service Cloud!
What do you like best about the product?
It helps track our business cases and align with customers
What do you dislike about the product?
There are some limitations that take a little extra configuration
What problems is the product solving and how is that benefiting you?
Routing internal and external cases and responding to users
Easy case management
What do you like best about the product?
How easy it is to set up and use service cloud
What do you dislike about the product?
There are not many downsides if it's set up properly
What problems is the product solving and how is that benefiting you?
It helps us organize internal issues as they arise
Service Cloud Review
What do you like best about the product?
FSL & Call center functionality are the most preferred
What do you dislike about the product?
A lot of Service Cloud connectors relying on Instance's resources and its transaction is impacting the Queue
What problems is the product solving and how is that benefiting you?
Call center data integrating with Salesforce data such as asset, product, contact
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