Agentforce Service
Salesforce, Inc.External reviews
7,020 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Service cloud allows us to make every customer feel the the only customer
What do you like best about the product?
The platform continues to evolve in ways that make us more productive with a larger customer base without necessarily a larger team
What do you dislike about the product?
The licensing models are constantly changing so it's hard to budget for licenses.
What problems is the product solving and how is that benefiting you?
Giving a growing customer base the feeling that they are unique and special
Great Case Management
What do you like best about the product?
It integrates with all my systems. That is nice
What do you dislike about the product?
Need a partner to set it up to get all the benefits
What problems is the product solving and how is that benefiting you?
Getting issues captures from our clients
Service cloud is industry leader
What do you like best about the product?
How easy it is to setup and maintain cases
What do you dislike about the product?
Nothing that I have found so far. I've really enjoyed it.
What problems is the product solving and how is that benefiting you?
Helping sort cases. Get cases assigned to the right people at the right time so that things get resolved within an acceptable amount of time.
Service cloud review
What do you like best about the product?
Case management, case routing, chat agent
What do you dislike about the product?
Queue assigning, omni channel in sales not working as expecting
What problems is the product solving and how is that benefiting you?
Case routing and creation
Best enterprise service option
What do you like best about the product?
Salesforce Service Cloud always has a solution to solve for any given service management request from the business, from large service transformation projects to routine updates.
What do you dislike about the product?
Each additional solution product is an additional cost. It may be prohibitive for smaller companies.
What problems is the product solving and how is that benefiting you?
Comprehensive customer service request management platform including high volume email routing, live chat, and live phone service.
Service Cloud- A core functionality of any team
What do you like best about the product?
With service being so vital to all organizations, service cloud allows admins to easily, and effectively, set up orga in a way that benefits the whole.
What do you dislike about the product?
SCV functions differently based on service providers. It's an amazing product, but without the right service provider, can not be properly utilized.
What problems is the product solving and how is that benefiting you?
Service Cloud allows our team to quickly address customer concerns through standard usage, like case management and chat.
All things in a single platform
What do you like best about the product?
Consolidated contact and account management
What do you dislike about the product?
I have yet to find anything to dislike yet.
What problems is the product solving and how is that benefiting you?
Dispersed contact and accounts have been consolidated into one platform
Ease of use and great use cases for customers
What do you like best about the product?
Service cloud is easy to configure and has all features a company might need to support its customers. Integrations with existing systems is easy and can be done seamlessly
What do you dislike about the product?
Some older legacy systems need more customization
What problems is the product solving and how is that benefiting you?
Compiling customer data and allowing agents to assist quickly
Service Cloud is THE Service Tool
What do you like best about the product?
The flexibility to work for multiple different teams in different ways without interfering in their workflows.
What do you dislike about the product?
Can be cumbersome for admins on the backend
What problems is the product solving and how is that benefiting you?
We need a central support tool to help multuiple teams come together in one place for executive reporting and better ease of use for agents.
Service
What do you like best about the product?
Case management , chat bots, case routing
What do you dislike about the product?
Queues latency , assigning to users.....
What problems is the product solving and how is that benefiting you?
Customer
showing 3,091 - 3,100