Agentforce Service
Salesforce, Inc.External reviews
7,020 reviews
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360 customer view!
What do you like best about the product?
Additional out of the box tools to get me up and running quickly.
What do you dislike about the product?
Not as intuitive and need time to learn.
What problems is the product solving and how is that benefiting you?
At least a place for the complaints to be housed and data to be collected
Service excellence
What do you like best about the product?
Service cloud has enabled our team to provided great customer experiences. We've added digital engagement and are looking forward to leveraging knowledge to better arm our service agents.
What do you dislike about the product?
Nothing to dislike. Can be a challenge keeping up with all the new features!
What problems is the product solving and how is that benefiting you?
Live chat and customer support
Service cloud will help streamline our customer service tickets
What do you like best about the product?
Being able to track app customer service tickets across multiple properties and see a complete view of their interactions
What do you dislike about the product?
I don't have anything to say about disliking the product
What problems is the product solving and how is that benefiting you?
It's solving customer complaints
Automation is the key
What do you like best about the product?
The ability to automate the incoming requests from our dealers and customers.
What do you dislike about the product?
The tabs are getting better access the years, but maybe we need something around the browser like a reuse the tabs of browser efficiently.
What problems is the product solving and how is that benefiting you?
Help our organization to automate and be fast response to our dealers and customers.
Service Cloud provides seamless integration
What do you like best about the product?
We plan to use Service Cloud to track and service both internal and external/customer service issues. Seamless integration with our CRM allows us to have a 360 degree view of our customers and enhance customer support experience.
What do you dislike about the product?
We have not seen a downside yet as we are just launching the product.
What problems is the product solving and how is that benefiting you?
Better analytics to track time to resolution and pinpoint key issues.
Great tool for the Service team
What do you like best about the product?
Great for reporting, trend analysis, and process optimization
What do you dislike about the product?
User adaptation can be challenging and ensuring data quality
What problems is the product solving and how is that benefiting you?
Faster response times
Air service is the wave of the future or Now!
What do you like best about the product?
Consolidated information helps improve member experience
What do you dislike about the product?
There is not much to dislike. Excellent
What problems is the product solving and how is that benefiting you?
360 view of member experience
A Comprehensive Customer Service Solution
What do you like best about the product?
Service Cloud stands out as a robust and comprehensive customer service solution tailored for businesses of all sizes. Built on Salesforce’s powerful Customer 360 platform, Service Cloud integrates seamlessly with other Salesforce products, offering a unified view of customer interactions that enhances service efficiency and effectiveness.
What do you dislike about the product?
One of my common dislike of Salesforce Service Cloud is some of its complexity and steep learning curve.
What problems is the product solving and how is that benefiting you?
We increasingly expect self-service option and Service Cloud provides knowledge bases, chatbots, and community portals where customers can find answers on their own, reducing the burden on agents while empowering customers.
Great Experience
What do you like best about the product?
We have been using Service Cloud for 8 years. I'm amazed with th customization capability.
95% of project requirements had a solutions !
95% of project requirements had a solutions !
What do you dislike about the product?
Some features has limit that cannot be extended like Promoted search terms. Sometimes we will have to build custom feature to by pass standard configuration because of that.
What problems is the product solving and how is that benefiting you?
We use Service Cloud for contact center between HR agents and employees.
Keep All in One Place
What do you like best about the product?
If you are using Salesforce, especially Sales Cloud, then keep it all in one place with Service Cloud which integrates seamlessly and provide everything you need.
What do you dislike about the product?
Limited defaults when using email to case.
What problems is the product solving and how is that benefiting you?
Tracks cases and approvals
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