Agentforce Service
Salesforce, Inc.External reviews
7,020 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Powerful and flexible tool for service teams
What do you like best about the product?
Powerful tool that easily integrates with other tools
What do you dislike about the product?
Configuration can be difficult for those that are not product experts.
What problems is the product solving and how is that benefiting you?
Lots of problems for our various customers - very flexible to all businesses
Feature loaded
What do you like best about the product?
Loaded with features. Easy to set up and customize to your organization.
What do you dislike about the product?
Will sometimes require custom code to exactly fit your needs.
What problems is the product solving and how is that benefiting you?
Customer service over different channels. One solution for agents to ineract with customers.
Best customer experience with Service Cloud
What do you like best about the product?
I love that we can use case management to provide customer success, sales, onboarding and other departments with accurate measurements and health of clients.
What do you dislike about the product?
Email-to-case. I think it covers basic needs but troubleshooting isn't the most user friendly.
What problems is the product solving and how is that benefiting you?
Service Cloud allows us to track customer issues and provide a better and more efficient experiences for our clients.
Service Cloud: Elevating Customer Service to New Heights
What do you like best about the product?
Service Cloud offers powerful automation tools, seamless integration across multiple channels, and real-time analytics, which significantly enhance both customer satisfaction and operational efficienc
What do you dislike about the product?
The platform can have a steep learning curve for new users, and customizations may require some advanced technical knowledge or the assistance of a Salesforce expert.
What problems is the product solving and how is that benefiting you?
Efficiently resolve customer issues.
Case Management
What do you like best about the product?
**Case Management**:
- Provides a structured way to track, manage, and resolve customer issues.
- Agents can prioritize and track cases, and collaborate with other departments for faster resolution.
- Provides a structured way to track, manage, and resolve customer issues.
- Agents can prioritize and track cases, and collaborate with other departments for faster resolution.
What do you dislike about the product?
To be honest I love it and I don't think I can say anything bad
What problems is the product solving and how is that benefiting you?
to help businesses manage customer support and improve overall customer satisfaction.
Service Cloud improve efficiency
What do you like best about the product?
When I have implemented Service Cloud, agents have always loved the streamlined interface and crisp look of the service console. Knowledge suggestions are such a welcomed feature!
What do you dislike about the product?
Unfortunately not all CTI and SMS vendors offer seamless integration. Which requires custom code from developers.
What problems is the product solving and how is that benefiting you?
Service Cloud has helped creat a unified view of all customer cases across departments and a very much improved Knowledge base, providing agents a much more relavant articles.
Service cloud
What do you like best about the product?
Salesforce Service Cloud is an exceptional customer service platform that empowers businesses to deliver fast, personalized, and efficient support across various channels. One of its standout features is its omnichannel support, which allows agents to seamlessly handle customer inquiries from email, phone, chat, and social media all in one unified interface. This improves response times and enhances customer satisfaction by ensuring no communication slips through the cracks.
What do you dislike about the product?
SalesForce cloud has numerous strengths however. It has a complex learning curve and the costs could be expensive depending on the features added to it.
Also for companies with heavy data it may not be offering the performance levels expected.
Also for companies with heavy data it may not be offering the performance levels expected.
What problems is the product solving and how is that benefiting you?
Allows the agents to interact quickly in between channels
There are many helpful features available in service cloud.
What do you like best about the product?
As with Salesforce as a whole, the customizability of sales cloud is awesome.
What do you dislike about the product?
There are so many different features and it's not always easy (for me) to stay on top of the latest features and best practices.
What problems is the product solving and how is that benefiting you?
We are now able to get all of our help tickets in one place and be able to analyze the data. We used to track email, phone and web form submissions in different ways and submissions were not always entered into the old software bc it was a manual process.
4 year user
What do you like best about the product?
Ease of use and scaleability for our entire enterprise platform
What do you dislike about the product?
User interface out of.the box could be better.
What problems is the product solving and how is that benefiting you?
Slow adoption by customers
Good experience with service cloud
What do you like best about the product?
We migrated from Zendesk to Service Cloud and got a lot of value out of the platform. It was great in improving our user workflows and centralizing a full view of the customer in Salesforce.
What do you dislike about the product?
It was a lengthy process to stand it up, but once we completed the implementation we started to get a lot of value.
What problems is the product solving and how is that benefiting you?
We wanted to get a complete view of customer usage and health, which required us to move support into Salesforce.
showing 3,141 - 3,150