Agentforce Service
Salesforce, Inc.External reviews
7,020 reviews
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External reviews are not included in the AWS star rating for the product.
Service Cloud
What do you like best about the product?
SalesForce continues to make doing business easier than ever. This product seamlessly marries actionable data and company needs.
What do you dislike about the product?
Onboarding the product was a challenge. But support was great.
What problems is the product solving and how is that benefiting you?
Customer service
Service Cloud provides great customization and integration features
What do you like best about the product?
The omnichannel and custom features make Service Cloud a top notch application.
What do you dislike about the product?
It can be a little clunky at times. It's also frustrating that a lot of the features are sold seperately
What problems is the product solving and how is that benefiting you?
Service Cloud allows me to track custom KPIs for our contact center so that we can leverage our team's performance
Great option for those already in sales cloud
What do you like best about the product?
I love how it integrates to the rest of Salesforce. This makes working across the company much more seamless.
What do you dislike about the product?
Working with case close layouts is clunky
What problems is the product solving and how is that benefiting you?
Having a unified system across sales, support and other departments.
Good functionality
What do you like best about the product?
Service cloud has so many great features we've been able to easily implement to mobilize our teams and increase customer engagement!
What do you dislike about the product?
Ease of use and flexibility. It's simple to implement.
What problems is the product solving and how is that benefiting you?
With service cloud we can manage touch points with our customers.
Good for start up
What do you like best about the product?
"We utilize Salesforce Service Cloud CX, and it has proven to be a great success for our team. By leveraging features such as chat and other customer experience (CX) tools, we've been able to enhance our interactions with customers through our customer success agents. This has significantly improved our ability to address customer needs in real time, and we've made notable progress in optimizing our service delivery and overall customer satisfaction."
What do you dislike about the product?
Nothing, there has been a great use of this product
What problems is the product solving and how is that benefiting you?
Customer communication
Taking Support and Service to Warpspeed!
What do you like best about the product?
I love that I can route cases by region, team, industry, and customize as needed!
What do you dislike about the product?
It is a bit hard to use at first, and does require expert knowledge to really make it sing
What problems is the product solving and how is that benefiting you?
It is solving lower priority helpdesk cases, via self service and general assistance!
Wonderful Ticketing!
What do you like best about the product?
Keeping all of the info together in one place
What do you dislike about the product?
No complaints at all. Wonderful product
What problems is the product solving and how is that benefiting you?
Just really enjoy the product
Great way to handle customer service queries
What do you like best about the product?
The UI and workflows make it unique as well as its ability to connect with clouds
What do you dislike about the product?
Nothing really. It is the best one ive used
What problems is the product solving and how is that benefiting you?
Handling an influx of tickets
Service Cloud
What do you like best about the product?
What I like best about Salesforce service cloud is the integration with CRM to get data like Contact, Account, etc.
What do you dislike about the product?
For Salesforce service cloud, I wish it automatically assigned tickets to the respective agent.
What problems is the product solving and how is that benefiting you?
It is helping us aggregate and link tickets with CRM data.
It is robust service
What do you like best about the product?
It is a Centralized system for tracking customer issues (cases) from initiation to resolution, including details like customer information, problem description, status updates, and assigned support ananlysts .
Love how this is data driven to be able to identify trends, delivery and performance .
Love how this is data driven to be able to identify trends, delivery and performance .
What do you dislike about the product?
The multi level reporting limitations kind of big limitation
What problems is the product solving and how is that benefiting you?
Features like automated workflows, chatbots, and self-service portals reduce the manual effort required by customer service agents, allowing them to focus on more complex issues.
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