Agentforce Service
Salesforce, Inc.External reviews
7,020 reviews
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External reviews are not included in the AWS star rating for the product.
Service cloud does it all
What do you like best about the product?
We've been able to build out service cloud to facilitate client handoff from sales to onboarding and then throughout the lifetime of the client.
What do you dislike about the product?
It takes a great deal of time and work to get everything built, but the end product is well worth it.
What problems is the product solving and how is that benefiting you?
We use it to manage the sales to onboarding handoff, facilitating the entire lifetime of the client and ensuring compliance.
Love service cloud
What do you like best about the product?
Service cloud lets us automate.our systems and close issues faster.
What do you dislike about the product?
It is expensive to use when we have so many users.
What problems is the product solving and how is that benefiting you?
Service cloud lets us automate.our systems and close issues faster. We have ways to help our customers faster and our techs.
Amazing platform to streamline all aspects of operations
What do you like best about the product?
I specifically use service cloud and service cloud voice. We need to quickly scale our Call Center along with CRM for other operations teams and this has been the best experience.
What do you dislike about the product?
Nothing at this time I can point out as not liking.
What problems is the product solving and how is that benefiting you?
It's One area for customers and our company to use a resource for questions
Salesforce Service Cloud
What do you like best about the product?
SF Sales Cloud is a great tool to drive sales & motivate producers
What do you dislike about the product?
I don't have any complaints about Sales Cloud
What problems is the product solving and how is that benefiting you?
It makes our client management team more efficient in their responses
Great if you're already using Salesforce
What do you like best about the product?
If you're already in the Salesforce ecosystem, it's the obvious choice.
What do you dislike about the product?
If you don't already have Salesforce, there are other options that may be more focused on what you need.
What problems is the product solving and how is that benefiting you?
Allows is to capture and manage customer support needs in numerous ways.
Great tool for our users.
What do you like best about the product?
We can customize it to make it user friendly and our users are able to achieve their goals in an easy time.
What do you dislike about the product?
Hard implementation but once you get it going you're good.
What problems is the product solving and how is that benefiting you?
CRM and client database, making easy solutions for difficult problems.
I have been a Service cloud admin for a while.
What do you like best about the product?
How well its integrated with Sales cloud
What do you dislike about the product?
Some of the tech debt created when customizing
What problems is the product solving and how is that benefiting you?
Product service
Service Cloud + AI
What do you like best about the product?
Service Cloud allows for a seamless agent experience, reducing multiple screens. The new addition of AI to the mix will make agents more efficient and reduce repetitive/boring tasks.
What do you dislike about the product?
Pricey licensing model but you get what you pay for.
What problems is the product solving and how is that benefiting you?
Reducing screen switching, close integration with Experience Cloud and our data.
360 view customer data via data cloud.
What do you like best about the product?
The premium connectors for integration to external system via data cloud.
What do you dislike about the product?
The service email to case is not available currently, would be great if is enabled.
What problems is the product solving and how is that benefiting you?
All the CRM related duties.
Configurable
What do you like best about the product?
Routing incoming inquiries was very nice.
What do you dislike about the product?
Too many Clicks can be annoying to users
What problems is the product solving and how is that benefiting you?
I'm not using it anymore.
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