Agentforce Service
Salesforce, Inc.External reviews
7,020 reviews
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External reviews are not included in the AWS star rating for the product.
Great service
What do you like best about the product?
It helps track our internal issues and track our enhancement requests. It's easy to use and report to various teams
What do you dislike about the product?
I don't have any feedback on dislikes. Thanks!
What problems is the product solving and how is that benefiting you?
It is a logging system for our enhancement needs and work.
Salesforce case management is great
What do you like best about the product?
The ability and ease of entering case via multiple channels and integrating automation
What do you dislike about the product?
Some features require a number of dependent steps that would be helpful to know ahead of time
What problems is the product solving and how is that benefiting you?
Case management, Omni channel, automation
The ability to interact with the end users in all ways in one place is excellent
What do you like best about the product?
All customer data and interactions in one place
What do you dislike about the product?
I need to better learn the flow. Being new to salesforce, this will come
What problems is the product solving and how is that benefiting you?
Bringing all interactions to one place and being able to work with the customer on their current needa
Service cloud is great
What do you like best about the product?
Connectivity to the rest of Salesforce products.
What do you dislike about the product?
Restrictions as part of the standard object model
What problems is the product solving and how is that benefiting you?
Customer case management and routing
Organization of cases
What do you like best about the product?
That we can organize our case load, get metrics and see trends to inform improvements
What do you dislike about the product?
Email to case can be clunky and erroneous cases due to auto response is not handled well
What problems is the product solving and how is that benefiting you?
Spreading case load over resources, try first call resolution trends on case types
Best system to manage your customer service
What do you like best about the product?
Salesforce health cloud gives you all the tools you will need to give your customer white glove service. No other product can match service Kyle skills and capabilities.
What do you dislike about the product?
Service is what you make it. So if you don't have a well architect plan, it really can go sideways.
What problems is the product solving and how is that benefiting you?
My service called managers, relationships post sales
Service on the go
What do you like best about the product?
Ability to configure service related features easily using out of the box features
What do you dislike about the product?
Developing lightning component and testing needs many steps, needs to be simplified
What problems is the product solving and how is that benefiting you?
Manage internal IT ticket
It is good
What do you like best about the product?
Email to case web to case. Email to case is amazing
What do you dislike about the product?
Listview button customization. I created button but did not hide them from other profile
What problems is the product solving and how is that benefiting you?
I am not sure now
Mapping out our journey into Service Cloud
What do you like best about the product?
We are new to and just beginning our service cloud mapping journey.
What do you dislike about the product?
No hurdles yet thankfully, map is looking strong!
What problems is the product solving and how is that benefiting you?
In field inventory, customer contract and complaints, customer call center, orders and invoices
Fantastic service
What do you like best about the product?
We love the ability to put our service team in Salesforce to integrate with the rest of the company.
What do you dislike about the product?
We haven't seen a lot of downsides yet to the Service Cloud.
What problems is the product solving and how is that benefiting you?
It helps us keep everything in one place.
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