Agentforce Service
Salesforce, Inc.External reviews
7,071 reviews
from
and
External reviews are not included in the AWS star rating for the product.
User-Friendly Interface Makes It Stand Out
What do you like best about the product?
Once learned, can be powerful tpmleverage
What do you dislike about the product?
It can be very customizable. Sometimes to a fault
What problems is the product solving and how is that benefiting you?
None
Efficient Case Management and Seamless Integrations Enhance Performance
What do you like best about the product?
Centralized case management, workflow automations and visibility to agent performance and customer satisfaction. The integration with Knowledge, Chat, and Omni-Channel boosts efficiency.
What do you dislike about the product?
Setup takes time. If that is improved, would be great
What problems is the product solving and how is that benefiting you?
Managing customer interactions
Service cloud
What do you like best about the product?
Service Cloud provides us with a unified interface, giving us instant access to all the information we need to support our customers effectively.
What do you dislike about the product?
Service cloud is best in class. No issue.
What problems is the product solving and how is that benefiting you?
Switching between multiple systems.
Great for Data Analysis, Needs Better Integration Flexibility
What do you like best about the product?
Ability to combine data and pull views and reports
What do you dislike about the product?
Flexibility in application integrations.
What problems is the product solving and how is that benefiting you?
Reduced time for response
Comprehensive Customer 360 and Omnichannel Features with Great Customization
What do you like best about the product?
The platform offers a comprehensive Customer 360 view along with strong omnichannel capabilities. It enables customization, allowing for a more personalized experience.
What do you dislike about the product?
Sometimes, the tabs on the console can be a bit messy.
What problems is the product solving and how is that benefiting you?
It allow our clientes yo give a better customer experience for their customers
Great Email Features, But challenges with images and Attachments in Email to Case
What do you like best about the product?
Email capabilities, email to case functionality and the ability to capture data on cases and close rates and time easily
What do you dislike about the product?
Images and attachments in email to case make it clunky for users using email to case
What problems is the product solving and how is that benefiting you?
Servicing use cases for client calls in our commercial banking space and also helping with deposit account opening
Service Cloud: Fast, Intuitive, and Great for On-the-Go—Minor Loading Issues
What do you like best about the product?
Being able to move fast in an organization is key and with Service Cloud, we’re able to do just that! Very intuitive and being able to be on the go is key!
What do you dislike about the product?
Sometimes loading is rough. But otherwise I always get what I need.
What problems is the product solving and how is that benefiting you?
rather than dealing with emails and lack of visibility, Service Cloud supports that and more
Customizable Salesforce Service Cloud, but Needs Better Multi-Layer Viewing
What do you like best about the product?
Salesforce Service Cloud can be so easily customize to fit our processes.
What do you dislike about the product?
Seeing multiple layers at once from a view would be nice.
What problems is the product solving and how is that benefiting you?
We have not implemented this yet.
User-Friendly Interface but Slow Loading Times
What do you like best about the product?
It is modern and has nice look and feel.
What do you dislike about the product?
Sometimes pages load very slow and somewhat difficult to locate stuff.
What problems is the product solving and how is that benefiting you?
Easy for the service agent to help clients
Efficient and Straightforward with No Complaints
What do you like best about the product?
It is vert efficient and straightforward
What do you dislike about the product?
I don’t really has anything to complain about
What problems is the product solving and how is that benefiting you?
Connecticut externas users with internal ones
showing 311 - 320