Agentforce Service
Salesforce, Inc.External reviews
7,020 reviews
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External reviews are not included in the AWS star rating for the product.
Runs our Fleet Support organization
What do you like best about the product?
Everything in the same ecosystem and enables us to see across divisions
What do you dislike about the product?
File management is lacking and could be better
What problems is the product solving and how is that benefiting you?
Servicing our customers needs
Service Cloud is a MUST HAVE
What do you like best about the product?
Omni-Channel, Knowledge, WebtoCase, Assignment Rules, and overall case management.
What do you dislike about the product?
Nothing! Salesforce is constantly improving!
What problems is the product solving and how is that benefiting you?
Patient Relations
unique solutions for unique industries
What do you like best about the product?
Service cloud offers solutions not found in other Salesforce instances that allow us to respond faster and more effectively with client concerns.
What do you dislike about the product?
I would be hard pressed to find issue with service cloud
What problems is the product solving and how is that benefiting you?
The knowledge base specifically transformed how our agents "fish for themselves" which improves response times and response accuracy even when on the phone.
This has been super helpful for our company!
What do you like best about the product?
How easy it is to cater to your specific needs
What do you dislike about the product?
No real complaints so far our experience has been good.
What problems is the product solving and how is that benefiting you?
This is going to solve our current process and we will have ticketing.
Service Cloud Review
What do you like best about the product?
Service Cloud enables agents to be most efficient in their workflow Case auto-assignment rules, intelligent UX, integrated Knowledge articles, and Case Manager tools.
What do you dislike about the product?
For some customers the cost can be higher than their available budget.
What problems is the product solving and how is that benefiting you?
Service cloud enables our team to manage a heavy call load while not expanding staffing needs.
Service Cloud for Success!
What do you like best about the product?
I love how it creates a central place for customer cases and CS data
What do you dislike about the product?
I have no dislikes about the platform, its great!
What problems is the product solving and how is that benefiting you?
Central location for all customer data and case data
Simple to use but have clean data and use ai to scale
What do you like best about the product?
Simplicity and its integration with sales cloud
What do you dislike about the product?
Can be complex with multiple product integrations
What problems is the product solving and how is that benefiting you?
Scale the support with automation
Salesforce does service
What do you like best about the product?
My company at the time liked Omni Service and Metrics.
What do you dislike about the product?
Case routing was clunky and hard to maintain.
What problems is the product solving and how is that benefiting you?
Easy user interface. One stop shopping.
So much scope and opportunity
What do you like best about the product?
Omni channel is one of many best things about Service Cloud. Agents can toggle between different statuses without leaving the window. This saves time and increases efficiency.
What do you dislike about the product?
I have just begun to understand the many possibilities and opportunities provided hence I don't have anything that I dislike yet. I plan on leaving more to implement tools and features that are currently missing.
What problems is the product solving and how is that benefiting you?
I can document complaints and cases in one place, link to the patient's account easily and even send an email from the same case. This has tremendously helped me manage cases and complaints.
Service cloud has made chatbots easy
What do you like best about the product?
I'm in charge of our Einstein public facing chatbot and have really enjoyed the experience building intents and testing used models.
What do you dislike about the product?
There are some seemingly simple functionalities that I've had to build out using flows or Apex, that seem like they should work out of the box. Chat hyperlinks for example.
What problems is the product solving and how is that benefiting you?
For me as a chat admin, it solves the issue of having to code or purchase software outside of the Salesforce ecosystem. You can get a simple bot up and answering questions in a day.
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