Agentforce Service
Salesforce, Inc.External reviews
7,020 reviews
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Service Cloud Review
What do you like best about the product?
Customization and consolidation of data through multiple channels
What do you dislike about the product?
In a large production org like nCino's, large amounts of data and can lead to 'occasional' longer load times.
What problems is the product solving and how is that benefiting you?
Streamlining Service related tasks using AI, custom apps and flows, drive User efficiency
Head of Revenue CRM
What do you like best about the product?
That Salesforce provides service. Omni channel
What do you dislike about the product?
The case routing is awkward and not what we expect.
What problems is the product solving and how is that benefiting you?
Routing our cases
Great tool for case management
What do you like best about the product?
I really enjoy the built in functionality of case management and Omnichannel is very useful.
What do you dislike about the product?
Case routing could use some work with case manager specialties.
What problems is the product solving and how is that benefiting you?
Helped with case management and user support.
Very engaging
What do you like best about the product?
Dashboard views and possibilities; Ability to build out of the box
What do you dislike about the product?
Getting out from under old Apex code to experience the new lightweight features
What problems is the product solving and how is that benefiting you?
Paying claims
The excellence of Service Cloud.
What do you like best about the product?
The service cloud has enabled us to unify and simplify our case management processes across various departments. Along with improved data visibility, we have also lowered support costs through case deflection.
What do you dislike about the product?
The licensing model does not easily support use for internal customers in a cost-effective way.
What problems is the product solving and how is that benefiting you?
Bringing together case management and knowledge.
Great tool
What do you like best about the product?
Ticketing system
Chatbots are great to use
Chatbots are great to use
What do you dislike about the product?
Pricing of the system
Rest everything looks good to me
Rest everything looks good to me
What problems is the product solving and how is that benefiting you?
It was solving SLAs for us
Elevate the support
What do you like best about the product?
Salesforce Service Cloud is impressive for its comprehensive suite of tools designed to enhance customer service. One of its standout features is the integration of AI with its Service Cloud Einstein, which helps automate routine tasks, provides predictive insights, and personalizes customer interactions. This integration can significantly improve efficiency and customer satisfaction. Additionally, its ability to unify customer data from various channels into a single platform allows for a more seamless and informed service experience.
What do you dislike about the product?
One common criticism of Salesforce Service Cloud is its complexity. The platform offers a vast array of features and customization options, which can make it challenging for new users to navigate and for organizations to implement effectively without significant training or consulting support. Additionally, some users find the cost of Salesforce Service Cloud to be relatively high, especially when adding advanced features or scaling up the system.
What problems is the product solving and how is that benefiting you?
We have a large scale support system created for partner used by agents to provide support to b2b partners.
Service cloud is here to help
What do you like best about the product?
The ability to unify all your data to one source and provide a better experience and better support for your customers.
What do you dislike about the product?
At first, probably getting started and into it. Convincing others it's the right way to go.
What problems is the product solving and how is that benefiting you?
I'm able to help our clients quicker.
An easy solution for mitigating issues!
What do you like best about the product?
There's such a plethora of ways to get agents notified to ensure happy customers and quick turnaround
What do you dislike about the product?
Nothing yet, so far we've had great success
What problems is the product solving and how is that benefiting you?
With so many ways to get support, it's made it easy for our agents to solve issues quickly with autonomy
Very effective
What do you like best about the product?
Learning from the panel their use cases was very helpful.
What do you dislike about the product?
Nothing, I thought the session was very well done.
What problems is the product solving and how is that benefiting you?
We are having trouble getting adoption and trust.
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