Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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Service cloud empowers users!
What do you like best about the product?
Service cloud is not incredible in the ability to create a holistic view of your customer while helping solve their needs. Service cloud allows for multichannel support where your customers need you most
What do you dislike about the product?
There's some configuration that takes time to understand. Overall it's a solid tool once setup
What problems is the product solving and how is that benefiting you?
In a contact center environment it allows for the team to meet customer needs while seeing the rest of our organizations relationship with the customer.
Service cloud powers my support
What do you like best about the product?
Service cloud powers my customer support for my entire bussiness. It's easy to use and simple to setup
What do you dislike about the product?
There is nothing I do not like about service cloud
What problems is the product solving and how is that benefiting you?
Complete viability and ease of use of all customer success
Great for managing cases
What do you like best about the product?
Ease of automating and keeping cases moving through the process
What do you dislike about the product?
Not much. We use it heavily and it works well.
What problems is the product solving and how is that benefiting you?
We use it to manage requests for mentoring
Service Cloud is great!
What do you like best about the product?
Case management, reports and dashboards, task.
What do you dislike about the product?
Not much, it's great. It's highly configurable.
What problems is the product solving and how is that benefiting you?
Managing customer issues.
Service cloud helps us a lot with case management
What do you like best about the product?
I like that the platform allows you to do complex integrations and customizations
What do you dislike about the product?
I would say if your use case is very simple then you may not be able to utilize the full capabilities of SC
What problems is the product solving and how is that benefiting you?
Helps us with case management and resolution
No brainer
What do you like best about the product?
Service made simple. If you have agents needing help, I can't think of a better product than Salesforce Service Cloud
What do you dislike about the product?
Implementing voice to case and email to case cohesively via flows was a bit challenging.
What problems is the product solving and how is that benefiting you?
HR contact center
Great for the team
What do you like best about the product?
It is used easy to use and super informative for our ag
What do you dislike about the product?
Sometimes what you can do in lightning is limited than what you can do in class
What problems is the product solving and how is that benefiting you?
The case management grade and the knowledge are really helps the team to manage the cases in one stop
Really helpfull
What do you like best about the product?
With the service cloud my clients can use important information about their Clients in a case to mantain a health relationship with them
What do you dislike about the product?
I wish that i can integrate the mailbox with the marketing cloud to use responses in cases
What problems is the product solving and how is that benefiting you?
Use information about my clients in cases
Best Case Management
What do you like best about the product?
The ability to communicate through multiple channels with customers, while keeping all data in one place can't be beat.
What do you dislike about the product?
I can't think of any, possible more prioritization of Service Cloud Idea Points.
What problems is the product solving and how is that benefiting you?
It keeps all data in one place. Knowing which issues occur the most help identify which knowledge base articles to create.
Full 360 view of our data
What do you like best about the product?
Salesforce Sercice Cloud has enabled us to simplify the number of apps used by our agents with data integration. This has led to reduction in redundancies and greater ease of use with our agents.
What do you dislike about the product?
Honestly, nothing so far. I have hopes that more of Salesforce will become fedramp certified so we can see additional options available to us.
What problems is the product solving and how is that benefiting you?
We use this system to log inbound inquiries, resolutions, and retain a robust knowledge base.
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