Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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Incorporating the business
What do you like best about the product?
Customer Service may speak with customers more than sales but providing visibility of the customer to both sales and service allows better customer experience.
What do you dislike about the product?
Releases of new functionality after sales, not a big deal.
What problems is the product solving and how is that benefiting you?
Bringing standards across customer service
Excellent Product
What do you like best about the product?
Very useful for managing large amounts of customer data and outputting useful metrics.
What do you dislike about the product?
Some features are counterintuitive, could be a bit more user-friendly.
What problems is the product solving and how is that benefiting you?
Our customers have long term contracts with us, Service Cloud is how we manage that.
Very good product helping us to simplify things for servicing agents
What do you like best about the product?
Loads of options to build ootb or customise
What do you dislike about the product?
Integrations without something such as mulesoft can be a challenge
What problems is the product solving and how is that benefiting you?
Helping modernise desperate systems and bring the experience together
I am fairly new to Salesforce service cloud.
What do you like best about the product?
We are able to see everything about out customers in one place. The one stop shop connection is a major plus for our specialist.
What do you dislike about the product?
User management. To get our specialist upload we had to turn to dataloader which has been a bit of a headache.
What problems is the product solving and how is that benefiting you?
Its putting our customers data in one place. The previous product we had a lot of unnecessary clicks which we wanted to reduce for our specialist and customers.
Customer service and revenue center
What do you like best about the product?
Omnichannel CRM service agent support great
What do you dislike about the product?
Cost of implementing dipends on partners
What problems is the product solving and how is that benefiting you?
Knowledge of the processes and customer target
Customer
What do you like best about the product?
Easy to use and effective for helping customers.
What do you dislike about the product?
There is no issues but sometimes speed can be improved.
What problems is the product solving and how is that benefiting you?
It is helping solve an issue with customer questions that isn't easy to answer.
Used for event management
What do you like best about the product?
The way we use it for event management. We are really happy with it
What do you dislike about the product?
Difficult user licence model, could be easier
What problems is the product solving and how is that benefiting you?
No idea
Service cloud for events management
What do you like best about the product?
Self service capabilities to allow our customers a smooth experience using the channel and time they prefer
What do you dislike about the product?
Complex licensing model for add on modules
What problems is the product solving and how is that benefiting you?
Faster support for our customers when they need it and faster case resolution
Great platform for service team
What do you like best about the product?
Very easy to use out of th box and further customize
What do you dislike about the product?
look forward to new features coming out.
What problems is the product solving and how is that benefiting you?
It provides an easy to use and powerful platform for customer service team and easy to customize to tailor to our process
Better User Experience Internally and Externally
What do you like best about the product?
Service Cloud allowed our company to customize the application to provide our external customer and internal team a better user experience. We are able to customize objects and create functionalities that created efficiencies within our operations. What is best is that as we use this ecosystem, we are able to pull data necessary for each activity without skipping a beat.
What do you dislike about the product?
As we move to other salesforce platform, it doesn't integrate well and when we create an update, it's not a one size fit all service cloud, health cloud or life science cloud.
What problems is the product solving and how is that benefiting you?
Able to empower our team to make necessary changes that fits their business process with minimal reliance on IT for changes.
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