Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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Service Cloud for Insurance
What do you like best about the product?
It allows us full end to end visibility into the sales and service cycle together
What do you dislike about the product?
Not applicable at this time thank you. 😊
What problems is the product solving and how is that benefiting you?
Customer service
Cases are transparent for all
What do you like best about the product?
Cases are amazing and help many types of users stay connected
What do you dislike about the product?
That cases require permissions. Need easy way for record types to know when to assign
What problems is the product solving and how is that benefiting you?
We are solving e-mail to case and want to start using entitlements
Excellent
What do you like best about the product?
User Interface
No Code Solutions
AI Powered
No Code Solutions
AI Powered
What do you dislike about the product?
Price is expensive per user for small and medium businesses who want to grow into the platform
What problems is the product solving and how is that benefiting you?
Manage cases and knowledge
My service cloud experience
What do you like best about the product?
It integrates multiple communication channels into a single interface, ensuring seamless customer interactions.
What do you dislike about the product?
The endless multiple option of set up can be cumbersome
What problems is the product solving and how is that benefiting you?
It is allowing us to capture customer support request through our website
It’s everything a company need
What do you like best about the product?
The agility and easy use to service agents, managers and teams in general to manage requests
What do you dislike about the product?
Lack of more native connectors to external systems
What problems is the product solving and how is that benefiting you?
Manage public sector cases
Enables teams to increase productivity
What do you like best about the product?
Increases productivity. Easy to setup. Great customer experience support at Salesforce
What do you dislike about the product?
I have not found anything I dislike thus far.
What problems is the product solving and how is that benefiting you?
It's currently helping the teams manage their incoming request at a higher pace.
Very user friendly
What do you like best about the product?
Organize the data based and reports and dashboards
What do you dislike about the product?
Nothing I enjoy all the features and services available in service cloud
What problems is the product solving and how is that benefiting you?
We are able to post chatter feed and acknowledge the issue asap
One Stop
What do you like best about the product?
The most significant benefit of Service Cloud is its ability to enhance customer support by streamlining case management, automating workflows, and providing omnichannel support, which ensures a seamless experience across multiple platforms.
What do you dislike about the product?
Need to depend on external apps for Queue management
What problems is the product solving and how is that benefiting you?
Quick turnaround for every business need.
Great service for customer facing teams
What do you like best about the product?
Being able to add cases for contacts and accounts and have all the info in one place is great.
What do you dislike about the product?
I have no complaints. Service Cloud has been great.
What problems is the product solving and how is that benefiting you?
Providing visibility into the questions our customers are asking across all of our teams.
Great experience so far!
What do you like best about the product?
It's a great way to help our experts talk to our customers. I love how it's continuing to evolve.
What do you dislike about the product?
Not much I can think of right now that I dislike about it.
What problems is the product solving and how is that benefiting you?
A centralized repo for our communication
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