Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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Best software ever
What do you like best about the product?
It helps our experts assist our customers.
What do you dislike about the product?
The software is great but depending on the scope of change it can be difficult via git.
What problems is the product solving and how is that benefiting you?
Customer issues
Salesforce administrator
What do you like best about the product?
Customers can search for solutions themselves and implement them without speaking to a customer service agent
What do you dislike about the product?
It might be difficult for some users to grasp the solution without any training or speaking to a real person
What problems is the product solving and how is that benefiting you?
Saving everybody's time, customers, service agents etc.
Omnichannel Support
What do you like best about the product?
Omnichannel Support: It provides seamless communication across different channels (email, chat, social media, phone), which ensures that customers receive consistent support no matter how they reach out.
What do you dislike about the product?
No complaints. I enjoy it all. I love using the software
What problems is the product solving and how is that benefiting you?
It's making a lot easier for communications and to get people to the right solution
Great Experience
What do you like best about the product?
Lots of new options to learn about, and many great experiences
What do you dislike about the product?
Very peoply, be prepared to be early for everything
What problems is the product solving and how is that benefiting you?
Still learning
Service cloud
What do you like best about the product?
That an organization can customize it to fit their needs
What do you dislike about the product?
When designing the customer portal it makes the users login every single time for customers.
What problems is the product solving and how is that benefiting you?
Users are reporting issues (service requests) within our city and it's all in one central location for our staff to take these issues and address them
Service cloud handles all leaps cs and cc
What do you like best about the product?
Integration with jira and ability to mine for example data
What do you dislike about the product?
We have issues where case loops are created
What problems is the product solving and how is that benefiting you?
Tracking and solving customer issues with multiple software systems
An excellent offering from an excellent platform
What do you like best about the product?
The amount of automation we are able to accomplish with flows and omnichannel
What do you dislike about the product?
There is a pretty noticeable learning curve for agents which increases reliability on agents for day to day operations.
What problems is the product solving and how is that benefiting you?
The efficiency of having tickets and calls router to agents where we were previously manually assigning work to agents
Great product, needs some enhancements
What do you like best about the product?
It gives our agents all the customers information at their fingertips. They can navigate around easily and see a lot about the individual.
What do you dislike about the product?
It feels clunky at times, I was there was a better way to show the synopsis of that customers previous case experience
What problems is the product solving and how is that benefiting you?
It allows fantastic case tracking ability. We know where in the case process our customers are.
Out of the Box solution
What do you like best about the product?
Minimal customization, great support, boosts productivity
What do you dislike about the product?
nothing specific that I've noticed so far
What problems is the product solving and how is that benefiting you?
Solving the internal team issues
Service cloud success
What do you like best about the product?
We handle 100% of customer support and accounting support through service cloud. Without case management and routings, we wouldn't be able to support our 25K+ customers.
What do you dislike about the product?
Case routing could be improved somewhat.
What problems is the product solving and how is that benefiting you?
Handles all customer support and accounting questions. Keeps everything in 1 place.
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