Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Excellent for organisations looking for omnichannel support to customers
What do you like best about the product?
Omnichannle engagement, easy managment of SLA's, and really looking forward to agentforce, using it for contact centre and service operations will be amazing
What do you dislike about the product?
there is nothing in particular thats i dislike but would like more work to be done on voice analytics ivr etc without depending on partners
What problems is the product solving and how is that benefiting you?
Self-service, automation, AI, mult-channle support, conversational support, case management , risk management , authorisation
Software Engineer in Salesforce
What do you like best about the product?
Salesforce service cloud provides capabilities including social media integration, self-service portals, call center administration, and case management, Salesforce Service Cloud offers a feature-rich platform. It also provides highly customizable, and businesses can tailor it to their specific needs and workflows
What do you dislike about the product?
Salesforce service cloud is expensive to implement since it is very costly it is hard for small startup to use it. Setting up the Salesforce service cloud is very complex.
What problems is the product solving and how is that benefiting you?
It helps me solve many business related problems which is very complex to handle
Sales Admin
What do you like best about the product?
Easy-Flxible-Efficiency-Can connect people with each other
What do you dislike about the product?
Some glitches when use - Sometimes error
What problems is the product solving and how is that benefiting you?
Followup with all company
Good Expectations with Salesforce
What do you like best about the product?
What I like most about Salesforce Service cloud is how easy it is too store and edit prospects information.
What do you dislike about the product?
At this moment I am having opt in and opt out issues, I have yet to speak with support so maybe this can easily be resolved.
What problems is the product solving and how is that benefiting you?
Salesforce is allowing me have my prospects contact and company information in front of me before entering a chat.
It was a great experience by using the app
What do you like best about the product?
Data indicates that salesforce is the most efficient and effective
What do you dislike about the product?
It takes little slow when it goes for long data runs
What problems is the product solving and how is that benefiting you?
It is solving its service experience, enhancing customer engagement. It benefiting personalised and efficient support to our customer services
I am a Senior Business Analyst that has minor experience with Salesforce
What do you like best about the product?
The most helpful feature in Salesforce is its comprehensive CRM capabilities, which enable efficient customer relationship management through detailed data tracking, automation, and robust analytics.
What do you dislike about the product?
One weakness in Salesforce is its complexity, which can lead to a steep learning curve and the need for extensive user training and customization to fully leverage its capabilities.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud solves the problem of fragmented customer service processes by providing a unified platform for managing customer interactions, leading to improved response times, enhanced customer satisfaction, and streamlined support operations.
Good tools to be more orginzed
What do you like best about the product?
Certainly! Salesforce Feedback Management allows you to gain insights into what your customers and users think, helping you refine your customer feedback strategy. With this tool, you can create engaging, personalized surveys using an easy-to-use editor. Different question types allow you to gather relevant data, and survey responses are mapped to customer records in your organization. You can then export survey data, create reports, and share insights with your company¹.
What do you dislike about the product?
You need to have time to setup all input data
What problems is the product solving and how is that benefiting you?
Data analysis
businesses can improve their operations, reduce costs, enhance security, and innovate more rapidly
What do you like best about the product?
Cost Efficiency, Scalability, Flexibility, Accessibility, Security
What do you dislike about the product?
Data Management Challenges, Cost Overruns, Security and Privacy Concerns
What problems is the product solving and how is that benefiting you?
Fragmented Customer Interactions, Inefficient Case Management, Limited Agent Productivity
A decent UI Experience for all
What do you like best about the product?
the ease of navigation
the numerous ways that salesforce can be changed to suit a persons need
the real time tracking
the numerous ways that salesforce can be changed to suit a persons need
the real time tracking
What do you dislike about the product?
it can be difficult to know hwo to represent information if you don't know how to manipulate the page
What problems is the product solving and how is that benefiting you?
being able to track all open tasks and projects across multiple teams and people allowed for me to see which deadlines I may have been falling behind in and track the questions and responses I've gotten from the stakeholder
I was able to filter down to the areas of what my other teammates were working on to see if I could lend any assistance when I had a free minute
I was able to filter down to the areas of what my other teammates were working on to see if I could lend any assistance when I had a free minute
Hello I am a gd developer and listener
What do you like best about the product?
The case management and the way the agent response
What do you dislike about the product?
I dislike the delay of the response from the agent as waiting to be available
What problems is the product solving and how is that benefiting you?
I don't believe that issue has been solved
showing 3,291 - 3,300