Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
Salesforce Service Cloud has been a huge upgrade for our company
What do you like best about the product?
Salesforce Service Cloud is intuitive, smart, and the potential integrations are endless!
What do you dislike about the product?
I cannot think of a downside at this time. All works as intended.
What problems is the product solving and how is that benefiting you?
Customer case management solutions are seamless for the agents
One stop shop
What do you like best about the product?
Salesforce Service Cloud is a comprehensive platform that offers a one-stop-shop for customer service needs. I love the flexibility and that it integrated with my other platforms.
What do you dislike about the product?
The interface can be challenging and a bit outdated but I know changes are coming!
What problems is the product solving and how is that benefiting you?
We use service cloud to receive cases. This insight is helpful to know how we're doing and also great for the customer to be able to contact us.
User-friendly
What do you like best about the product?
User-Friendly Interface: The interface of Salesforce Service Cloud is incredibly intuitive and user-friendly. It's easy to use and makes it easy to access and manage customer information efficiently.
What do you dislike about the product?
Salesforce Service Cloud is quite expensive. Offering more flexible pricing plans would be great!
What problems is the product solving and how is that benefiting you?
We're working through all the new AI capabilities, we're looking to enhance the customer experience.
Service Cloud Makes Customer Success Simple
What do you like best about the product?
Service cloud allows us to prioritize customer service and success through a variety of customizable case types. Leveraging all of our customer data in Salesforce, we can use service cloud to understand and respond to customer concerns. Powerful reporting also allow internal teams to measure success and drive toward better customer support.
What do you dislike about the product?
It can be complex to understand situations that require customization versus using out of the box functionality.
What problems is the product solving and how is that benefiting you?
We are able to support customers with expedited existing orders, order cancellations, and disputes with shipped orders. We use case management through Salesforce to keep track of these customer interactions.
Service Cloud has allowed me to keep track of multiple support channels in one place.
What do you like best about the product?
I like how I can keep track of all my support channels in one place and feel covered by the rest of my support team.
What do you dislike about the product?
It felt like a challenge to build rules as a support individal.
What problems is the product solving and how is that benefiting you?
Its making it easier to track and improve staff service
Service lets us be more effective
What do you like best about the product?
Enables a consolidated view of our customer activity and experience
What do you dislike about the product?
Nothing comes to mind. Performs as expected
What problems is the product solving and how is that benefiting you?
Bringing visibility to cases/complaints allowing us to see origination and completion
Great product!
What do you like best about the product?
This platform is easy to use and highly effective. There are also many AppExchange solutions available for integration, which adds to its versatility.
What do you dislike about the product?
Salesforce isn't exactly inexpensive, but once you become familiar with how to use it, the price feels justified.
What problems is the product solving and how is that benefiting you?
Automizing workflow for a call centre
Service cloud saves so much time
What do you like best about the product?
Allows our CS team to work more complex problems and creates efficiency
What do you dislike about the product?
There isn't anything I can think of that I dislike
What problems is the product solving and how is that benefiting you?
Cuts down on the tons of emails our CS was getting daily
Great
What do you like best about the product?
Everything is in Salesforce! I have all my relevant cases for my customers right at my fingertips.
What do you dislike about the product?
There are some issues with the emails coming over, like cutting off text for long emails, if customers include an excel grid in their email it doesn't look good. Things like that.
What problems is the product solving and how is that benefiting you?
Order entry, self service in quality and technical documents, order tracking
Service Cloud Case Management
What do you like best about the product?
Case management, Milestones, Entitlements, Email-To-Case
What do you dislike about the product?
Email messaging and managing those large data is really using up most of the Salesforce storage
What problems is the product solving and how is that benefiting you?
Case management
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