Agentforce Service
Salesforce, Inc.External reviews
7,071 reviews
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External reviews are not included in the AWS star rating for the product.
Easy Workflow Navigation, No Complaints So Far
What do you like best about the product?
easy solution to navigate thru workflows
What do you dislike about the product?
at this point there is nothing negative that I could provide
What problems is the product solving and how is that benefiting you?
We use it to build enterprise reports. Service Cloud is helping us increase the number of reports we generate.
Flexible Service Model, but Limited Customization for Email-to-Case Logic
What do you like best about the product?
I love the flexibility to build out a service model that fits our business needs.
What do you dislike about the product?
At times, I have encountered certain limitations that appear to lack customization options. For instance, I wish there were a way to further modify the logic behind email-to-case functionality. I have experienced situations where someone uses 'reply all' and attempts to open a new case, but instead, the message is appended to the existing case, causing the request to be overlooked.
What problems is the product solving and how is that benefiting you?
We wanted a way to internally track cases within Salesforce, instead of it being desynchronized with Service now.
Great for Success, But Interface Needs Improvement for Non-Technical Users
What do you like best about the product?
I really appreciate how it sets users up for success.
What do you dislike about the product?
This software can be confusing for those who aren't technically inclined, and it would benefit from a more user-friendly interface.
What problems is the product solving and how is that benefiting you?
Escalation of cases help us streamline a process
Great Out-of-the-Box Features, but Some Are Hard to Discover
What do you like best about the product?
There is a lot of functionality out of the box to get going without much setup.
What do you dislike about the product?
Some of the features are obscure and require a lot of reading to figure out.
What problems is the product solving and how is that benefiting you?
Helps my customers get faster responses from my team
Great for Customer Data, but Configuration Can Be Clunky
What do you like best about the product?
Makes keeping my customer data up front with the rest of my crm
What do you dislike about the product?
Feels a bit clunky to configure, especially when configuring multiple service desks
What problems is the product solving and how is that benefiting you?
It helps us give support access right inside of the experience cloud
No Complaints
What do you like best about the product?
Extremely easy to use and develop. I enjoy it
What do you dislike about the product?
Nothing... I look forward to it getting even better
What problems is the product solving and how is that benefiting you?
Handling internal customers
Very Useful and Easy to Use, but a Bit Pricey
What do you like best about the product?
Very useful to customers and easy to resolve issues.
What do you dislike about the product?
Nothing much except for the cost involved
What problems is the product solving and how is that benefiting you?
End user suppose cases
Efficient Customer Service with Service Cloud
What do you like best about the product?
Service cloud allows are agents to quickly service customers with ease.
What do you dislike about the product?
I like service cloud. Nothing negative to say at this time. Na
What problems is the product solving and how is that benefiting you?
One application to service retail and credit card customers.
Easy Admin Operation and Clear Data Visibility
What do you like best about the product?
For admin, easy to operate. Can see the data easily.
What do you dislike about the product?
It’s big platform, for the new user need to take many times to get familiar, I know is every platform is like this, but maybe there is more easy way I just don’t know
What problems is the product solving and how is that benefiting you?
User can find answer at their own, save time for the email communication between user and admin
Great 360° Customer View, but Data Integration Is Challenging
What do you like best about the product?
The ability to centralize customer information and interaction provide the 360 view
What do you dislike about the product?
The data integration work that has taken
What problems is the product solving and how is that benefiting you?
Faster response and resolution of the issue of the customer
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