Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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External reviews are not included in the AWS star rating for the product.
Lots of capability - Very Customizable.
What do you like best about the product?
The best thing about Service Cloud is that it can do anything. There is a lot of flexibility
What do you dislike about the product?
The worst thing about Service Cloud is that it can do anything. There's a steep learning curve to admin it compared to Oracle RightNow.
What problems is the product solving and how is that benefiting you?
Great to track multiple cases from customers, make sure everything gets answered, and easy to transfer a case to another dept or office.
Service cloud is very widely used cloud and we are using it to automate the business
What do you like best about the product?
Service cloud has most of the features which are widely used like chatbot, FSL, Omni Channel
What do you dislike about the product?
No i don't know about dislike in Salesforce Service cloud.
What problems is the product solving and how is that benefiting you?
Salesforce service cloud helping me to build AI chatbot.
Service cloud user
What do you like best about the product?
It gives the best track to cases and routes
What do you dislike about the product?
Everything you need to enable from setup
What problems is the product solving and how is that benefiting you?
It gives solution to escalated cases
Simple and organized
What do you like best about the product?
The platform is very user friendly and easy to navigate across features.
What do you dislike about the product?
Limited features in mobile application when compared with desktop version. Would be great to have more feature in the mobile app too.
What problems is the product solving and how is that benefiting you?
Helps in automating repetitive tasks and come up with scalable solutions.
Salesforce Service Cloud
What do you like best about the product?
I am a recent learner using the salesforce service cloud. The good thing is that i am getting the 360 view of customer orientation
What do you dislike about the product?
As I am new to salesforce service cloud. So, as of now I did not not see any negative impact on that.
What problems is the product solving and how is that benefiting you?
As salesforce service cloud give overall 360 degree view of customer. So it is easy to maintain and track the record.
Amazing user experience and customer service features
What do you like best about the product?
Integratiom with slack and AI enabled features
What do you dislike about the product?
Nothing in particular. Would like to hear more customer success stories
What problems is the product solving and how is that benefiting you?
-
Less informative than expected
What do you like best about the product?
Data analysis, reports, customer support and CRM tools along with AI integration
What do you dislike about the product?
AI could be better. Knowledge base is very limiting due to lack of folders and ability to create categories to make knowledge finding and content management easier.
What problems is the product solving and how is that benefiting you?
Customer support management and CRM tools
Case Manager
What do you like best about the product?
We use Case Management flows in our organization and it's been a great way to automate workflows
What do you dislike about the product?
It was a functionality we didn't know much about, so access to information was slow. Better now but still a learning curve
What problems is the product solving and how is that benefiting you?
None
Lots to Look Forward with Einstein
What do you like best about the product?
The future capabilities of Einstein are exciting
What do you dislike about the product?
I wish sessions were longer but there was a lot of information
What problems is the product solving and how is that benefiting you?
It is helping agents resolve cases faster
Best way to integrate automation into your client experience!
What do you like best about the product?
Automating our communication and routing creates higher rate of success in client satisfaction. We can support clients more seamlessly.
What do you dislike about the product?
Everything has to be manually set up as opposed to being "smart" step.
What problems is the product solving and how is that benefiting you?
Automatic routing based on product and region of client to align with the best-trained resource. Reduces client frustration by avoiding bouncing around various teams.
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