Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Salesforce Business Saver
What do you like best about the product?
Lead Management
Notifications
Leads History
Notifications
Leads History
What do you dislike about the product?
Difficult to operate by small business
Little Costly
Little Costly
What problems is the product solving and how is that benefiting you?
Easily integrated to other platforms and give us lead in real time
with the help of advance filters no leads will be unused
with the help of advance filters no leads will be unused
Best CRM ever
What do you like best about the product?
The plethora of features and covering all aspects for every process.
What do you dislike about the product?
The only downfall is the complexity, but that is a result of so many features.
What problems is the product solving and how is that benefiting you?
Helping me stay in touch with the customers .
I worked as service cloud developer & it's very helpful to provide knowledge based customer support
What do you like best about the product?
knowledge based customer support and quick interaction with agents
What do you dislike about the product?
need to UI implementation for user level.
What problems is the product solving and how is that benefiting you?
using service cloud i resolve my product issues very fast.
Empowering sales experience
What do you like best about the product?
Friendly interface.The user-friendly interface makes navigation a breeze, and the robust set of features has transformed the way our team manages leads, opportunities, and customer relationships.
What do you dislike about the product?
Although Salesforce integrates well with many third-party apps, integrating with legacy systems or niche software can sometimes be complex and may require additional development effort
What problems is the product solving and how is that benefiting you?
Efficient Case Management: Service Cloud helps streamline case management, allowing your team to efficiently track, prioritize, and resolve customer issues. This ensures that nothing falls through the cracks, leading to improved customer satisfaction.
Breif about Service cloud
What do you like best about the product?
include robust case management, intelligent automation, and seamless integration with other Salesforce products. It enables businesses to deliver efficient and personalized customer support, ultimately enhancing customer satisfaction and loyalty.
What do you dislike about the product?
high cost, steeper learning curve for customization and configuration, and potential complexity in implementing advanced features. Additionally, depending on specific business needs, some users may find certain functionalities less intuitive or lacking in comparison to specialized standalone customer service solutions.
What problems is the product solving and how is that benefiting you?
Customer Problems
Salesforce revenue generator
What do you like best about the product?
That how helpful it is while managing and searching for data
What do you dislike about the product?
Not easy to use for new users little difficult in starting
What problems is the product solving and how is that benefiting you?
Benifits in providing better lead process
A good CX managing platform
What do you like best about the product?
That I can get most of my things done through one interface, and managing it between the teams is quite easy
What do you dislike about the product?
So far its been working well for our use case so no complaints
What problems is the product solving and how is that benefiting you?
It basically allows me to manage multiple aspects and ways of CX.
We have different teams handling CX support, and its easy to seggregate tickets accordingly and get an update as needed.
We have different teams handling CX support, and its easy to seggregate tickets accordingly and get an update as needed.
One of the best cloud service
What do you like best about the product?
Its a user friendly and we can manage easily. It's helping to enforce the security comparing other solutions
What do you dislike about the product?
As of now, there is no disadvantages observed
What problems is the product solving and how is that benefiting you?
To provide the more secure comparing other platforms
Honest feedback of Salesforce
What do you like best about the product?
Its best plateform around for coustimization
Using drag and drop features easy to use multiple services , coustomer Support
Implementation is handy
Using drag and drop features easy to use multiple services , coustomer Support
Implementation is handy
What do you dislike about the product?
Time consuming bit costly also somtimes user may face glitches .
What problems is the product solving and how is that benefiting you?
Data migration became easy
Helpful in integrating across platforms
Saves time
Helpful in integrating across platforms
Saves time
Honest review of salesforce
What do you like best about the product?
Salesforce cloud platform is easy to use,suitable for customers ,easy to learn and we can provide various services, provide multiple features,customer support,ease of implementation ,ease of integration ,frequency of use
What do you dislike about the product?
Time consuming ,bit costly,customer support is late sometimes .
What problems is the product solving and how is that benefiting you?
We can integrate multiple platforms and also different tools with migrating data also.
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