Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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What do you like best about the product?
That it enables self service with low effort
What do you dislike about the product?
Don't know what is the critical mass of data needed to make AI answers meaningful.
What problems is the product solving and how is that benefiting you?
Bringing all the Info together.
Service Transformation with Service Cloud
What do you like best about the product?
That it is the leading AI- infused customer service platform that Salesforce continually invests in with ongoing innovation. Easy to implement if keep code low -none. Scales to the enterprise.
What do you dislike about the product?
Traversing cross platform for cases/ CRM, WFM, CTI but SF is addeessing this.
What problems is the product solving and how is that benefiting you?
Cost to serve via self service and deflection mechanisms. Increased oersjanalozationt
AI and Service Cloud
What do you like best about the product?
I love working with Cases. Building automation around cases and queues was a big part of my learning experience at my first company.
What do you dislike about the product?
Sometimes service cloud can be hard to maneuver if there are lots of queues. Selecting the appropriate entry order becomes exponentially more important and can lead to lots of issues if we're careless. I wonder if AI can offer suggestions on where to put the new queue in the order?
What problems is the product solving and how is that benefiting you?
Allows us to build a relationship with the customer and solve their problems
Centralized knowledge and history providing a streamlined solution flow.
What do you like best about the product?
Central case resolution and opportunity generation. Customizable and user friendly.
What do you dislike about the product?
N/a. The customer buyin sometimes takes time.
What problems is the product solving and how is that benefiting you?
It is our ticketing system of record, opportunity tracking, and lead generation/fulfillment system. It also maintains our contacts and users for our customers.
Sensational Service Cloud
What do you like best about the product?
I love that Service Cloud integrates with Sales and Revenue cloud to assist with providing a full picture of the Customer. This enables us to provide better Support having a single source of truth for all things Customer!
What do you dislike about the product?
There are a few UI things with Knowledge that I think could be improved. For instance a more modern interface for articles.
What problems is the product solving and how is that benefiting you?
ServiceCloud enables us to have direct communication with our customers via live chat, while providing us with ongoing insights on how to better serve them through knowledge articles.
Game Changer
What do you like best about the product?
Ensures no customer is left behind, gives great metrics for improvement, and allows easy case and customer history.
What do you dislike about the product?
Data not real easy to segment after you have gotten going. It is not as user friendly as outlook.
What problems is the product solving and how is that benefiting you?
Ensuring we respond to every customer request in a timely manner.
Service Cloud is amazing
What do you like best about the product?
It's consistently ready to go with no issues and 99% uptime.
What do you dislike about the product?
There is nothing about service cloud that I don't like.
What problems is the product solving and how is that benefiting you?
It's the one place for all our customer interactions.
honest review about salesforce service cloud
What do you like best about the product?
easy to navigate, user friendly, and a strong database for all of our service information, easy to implement,provide good help support we can customize according to our needs by drag and drop and by writing our own code.
What do you dislike about the product?
People may switch to an alternative CRM such as HubSpot, Zoho, or Pipedrive, which are more affordable and may have a better user interface.
What problems is the product solving and how is that benefiting you?
allows your team to track and manage customer cases. This helps ensure that no customer issue falls through the cracks. Your team can easily assign cases to specific agents, set priority levels, and track case resolution progress
It is vast and helps to explore new technologies
What do you like best about the product?
Marketing automation, journey builder and content creation
What do you dislike about the product?
We can directly use the tokens instead of using ampscipt
What problems is the product solving and how is that benefiting you?
As we using it for scheduling there is no need to wait or to be conscious for campaign launch
Excellent Service Cloud Management Tool
What do you like best about the product?
Ease of Use
Powerful Open API
Quick to Adapt
Powerful Open API
Quick to Adapt
What do you dislike about the product?
I have been a fan of this product nothing there to dislike
What problems is the product solving and how is that benefiting you?
Salesforce has helped us implement better customer service console with Salesforce service cloud, it helps agent to find information in one place
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