Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Best in class solution
What do you like best about the product?
All the new features which are introduced with every release
What do you dislike about the product?
Recipes and up and running solutions for deployment
What problems is the product solving and how is that benefiting you?
Contact center solution for healthcare sector
Service Cloud - Customer 360
What do you like best about the product?
Using Service Cloud in the context of servicing volunteer membership and the general members of a large non-profit organization empowered the organization to put together a 360 profile for each volunteer member and general member. All interactions, pain points, communications, roles past and present, relationships between the volunteer members and the general members are maintained in a central service cloud repository. From there each action taken, each email sent or received , each call logged, each activity scheduled, each payment made, each dunning letter sent is visible and actionable either individually or in bulk. Cases and complaints could be assigned based on rules or by choice and we can immediately see who is overloaded the most, reach out to help and avoid non-profit burnout while maintaining good service levels despite limited resources. Tying all the data together allows the organization to identify points of failure, prioritize remedies and to resolve them. When membership retention and especially volunteer membership is critical to the health of the organization, Service Cloud is an essential tool.
What do you dislike about the product?
Service Cloud can become somewhat heavy given that is tracks so much connected data. When proceeding that data for reporting purposes it can be less than intuitive and care must be taken to ensure responsiveness.
What problems is the product solving and how is that benefiting you?
Allows the organization to understand their members and manage them. Ensure volunteers are trained and possess the correct skills to service members. The volume could never be handled without this system.
Best experience for your customer
What do you like best about the product?
I like how easy it is to use, how others can view cases and collaborate, being able to customise to your business needs!
What do you dislike about the product?
In our company we don't categorise and I think that is something that should be standard for cases.
What problems is the product solving and how is that benefiting you?
With knowledge articles having the ability to add them to customer cases is great! But also having customers see their cases and the status
Great Service
What do you like best about the product?
Easy to setup and get ready to move on the track
What do you dislike about the product?
Embedded script sometimes creates unnecessary repetition in the DOM and hard to figure out
What problems is the product solving and how is that benefiting you?
Helpfull to keep in touch with customers
Service Cloud
What do you like best about the product?
Out of the box funcationalities. Easy integrations. Customer suport response. Its been really easy to setup for the first time.
What do you dislike about the product?
Best CRM is service cloud found in the market
What problems is the product solving and how is that benefiting you?
Great Out of the box Service Cloud functionalities around Case Management and Omni Channel
Salesforce CRM is GOAT. Every Sales / Service Team must have
What do you like best about the product?
Easy of use. Login from anywhere, any time, any device.
Cloud instracture, Good Performance.
Simple Tabular UI for ease of use. point and click configuration.
Cloud instracture, Good Performance.
Simple Tabular UI for ease of use. point and click configuration.
What do you dislike about the product?
I would like to see to increased storage file size for users.
What problems is the product solving and how is that benefiting you?
Customers can diretly enter their Sales data into our systems. Also do partnership with business.
Service cloud session at DF23 was amazing
What do you like best about the product?
The best part of service cloud is that it puts customers first by connecting them with support agents when the customer most needs assistance. Service cloud console provides a great view into the support agents work stream
What do you dislike about the product?
There is nothing I dislike about service cloud
What problems is the product solving and how is that benefiting you?
Service cloud is solving the problem of contact issue resolution
Truly enabling customer 360
What do you like best about the product?
Service cloud has truly helped our service team provide a more holistic and concierge touch to all our interactions by bridging the gap between our sales and service teams, and between different products lines- all of which were previously heavily siloed.
What do you dislike about the product?
Screens could be 'prettier' and less clunky. Users still have many clicks and we've had to customize a lot to try to get around that.
What problems is the product solving and how is that benefiting you?
Connecting our once disparate data sources into a single space that allows for more complete analysis to better serve our customers
Love Service Cloud!
What do you like best about the product?
Very easy to develop and launch - low and no code solution that met all requirements
What do you dislike about the product?
There could have been more core options for email to case and integration with phone systems.
What problems is the product solving and how is that benefiting you?
Replaced home grown system for case management and contact otes
Enabling customer success
What do you like best about the product?
The service console and integration with Sales Cloud is crucial to our success
What do you dislike about the product?
I am looking forward to better bot capabilities
What problems is the product solving and how is that benefiting you?
One stop shop for our customer success
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