Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Business process owner servicing a Salesforce module
What do you like best about the product?
User friendly, native integration, easy enhancement/change management
What do you dislike about the product?
A lot of custom coding required
Certain bugs/defects can't be replicated
Certain bugs/defects can't be replicated
What problems is the product solving and how is that benefiting you?
Digital collection of apheresis data.
fast and responsive
What do you like best about the product?
It is easy to set up. Easy to create assignment rules for all cases to be routed to the correct teams and agents on all the channels used by customers. On top of ghat it provides all the necessary data back to sales teams when they work on the next opportunity with the customers
What do you dislike about the product?
Limits on the criteria assignment rules of cases.
What problems is the product solving and how is that benefiting you?
Medical product Inquiry, delivery information, information requests, general help desk
Easy to use app for managing customer inquiries
What do you like best about the product?
Service Cloud is very simple to use to track incoming emails and web form submissions. Records can automatically be assigned to a Queue or an individual user. Once a case is owned by the user, they can select knowledgebase articles and email templates to respond to the customer from within Service Cloud
What do you dislike about the product?
Phone/CTI integration is an add-on product or a 3rd party application and not included with the standard licensing for Service Cloud. Same is true for other mediums such as social media and SMS.
What problems is the product solving and how is that benefiting you?
We use service cloud to track inbound customer support requests that are either technical or billing in nature. We track when they are in, the customer they're attached to and how long to resolve
Empowers Customer Support with Ease
What do you like best about the product?
I appreciate how Salesforce Service Cloud helps our team provide exceptional customer support, supported by its effective reporting and graphs. I find managing the platform easy, and it excels in assisting our service team through workflows, enabling them to gather the necessary fields for customer support.
What do you dislike about the product?
Sometimes the Salesforce setup for a customer-facing environment could be nicer and more customer-friendly.
What problems is the product solving and how is that benefiting you?
I find the product enhances our service capabilities, allowing the team to provide exceptional customer support with efficient workflows and comprehensive reporting tools.
I love the 360o view possibility
What do you like best about the product?
The 360o view and also the many connections possibility with other systems
What do you dislike about the product?
I know is not a Salesfoece problem but the implementarion and data connection
What problems is the product solving and how is that benefiting you?
At least to have the first contact in and the possibility to see in one view all the clients data and cases
Migrated from Zendesk to Service Cloud
What do you like best about the product?
Different channels, Omni channel case distribution.sercice metrics.
What do you dislike about the product?
Difficult Omni channel setup. Not easy to implement for different markets on same org.
What problems is the product solving and how is that benefiting you?
Managing Cases on many different channels
Service Cloud is a solution for everyone!
What do you like best about the product?
The beauty od Service Cloud is in the way how easy it is to build the solutions and implement system without coding knowledge. Administrator is able to create most of the designed solution alone without developer support.
What do you dislike about the product?
The only issue would be that to create more complex solution it will be challenging to create those without coding experience. It could be improved by giving best practices for admins to handle some coding.
What problems is the product solving and how is that benefiting you?
Service Cloud is supporting the whole variety of processes from Email-to-case, escalation and chat. It speed up are issue resolution time and made our agents more productive.
Associate Director, operations
What do you like best about the product?
We use service cloud for our partners and it has been eas for us to work together.
What do you dislike about the product?
I don't like that we have to switch apps to use it.
What problems is the product solving and how is that benefiting you?
Service cloud helped us with out partner contact center.
Service Cloud For All
What do you like best about the product?
Features like, email to case, live chat, case routing , assigning rules for agents is out of the box, this really helps in pilot programs!
What do you dislike about the product?
Deploying certain configurations is a challenge
What problems is the product solving and how is that benefiting you?
Capturing customer feedback and turning it into feature set
Service in the move
What do you like best about the product?
We have used the Omni channel to engage multiple channels
What do you dislike about the product?
Not much just normal change management. The integration for enabling the multiple channel requires new interface that need to train users.
What problems is the product solving and how is that benefiting you?
We have enabled case management and using Omni channel to customize workload and balance works for users.
showing 3,671 - 3,680