Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great Service Solution
What do you like best about the product?
Salesforce Service Cloud allows data centralization and collaboration across the key modules for the business to view and manage their customer journeys in one place
What do you dislike about the product?
Salesforce Service Cloud requires complex development and customization to integrate across different platforms, systems and complex data sources in order to implement in the enterprise.
What problems is the product solving and how is that benefiting you?
Salesforce service cloud provide a view of the customers lifecycle and health throughout the sales cycle to help increase product cross sell and maximize customer satisfaction.
Service cloud review
What do you like best about the product?
Case management has lot of enhancements with AI
What do you dislike about the product?
Omni channel routing needs more customization features
What problems is the product solving and how is that benefiting you?
Knowledge articles is helpful
Service cloud is a game changer
What do you like best about the product?
Ability for both our internal users and customers to create cases. Also the ability to track progress of cases as they are worked on.
What do you dislike about the product?
Can get complicated to route cases to the right queues based on the issue type.
What problems is the product solving and how is that benefiting you?
Ability to assign and track customer issues along with tracking KPIs on resolution time.
Salesforce Service Cloud review
What do you like best about the product?
For us the service cloud offers client insight into our processes. The customer service team is able to quickly assist our clients in solving complex issues
What do you dislike about the product?
Case assignments can be problematic at times. It would be nice to allow the manager the ability to easily mark a representative out of the office and have cases automatically reassigned
What problems is the product solving and how is that benefiting you?
Salesforce service cloud provides us with the ability to quickly address their issues and lead to a quick resolution. The analytics portion is essential for providing insights into pain areas
We have been using for our internal teams and that has been great
What do you like best about the product?
Low code platform which enables developers to build features
What do you dislike about the product?
Not everything what customer needs is avaiaoble
What problems is the product solving and how is that benefiting you?
For our contact center we use Salesforce device cloud
We used Service Cloud to change our existing process to cases
What do you like best about the product?
We are able to use Omni Channel routing to assign cases
What do you dislike about the product?
We would like to be able to easily convert all work related things to cases without having to do a lot of work
What problems is the product solving and how is that benefiting you?
We are able to measure and track the time it took to resolve the case since we can group all activities in the case
Fantastic tool for SaaS EMR Service Team management
What do you like best about the product?
I have so much visibility and control over my agents productivity. Dashboards and reports help me lead by exception and help my end users develop personal goals and easily track them. Having this data supports effective decision making and roadmapping.
What do you dislike about the product?
There is nothing that I dislike about it.
What problems is the product solving and how is that benefiting you?
Reporting and dashboarding is helping me make business cases for investments with my c-suite. It's also help me identify team and personal trends to develop quarterly goals.
Service Cloud
What do you like best about the product?
Case management
Entitlements
Milestones
Entitlements
Milestones
What do you dislike about the product?
Nothing as such everything seems to be good
What problems is the product solving and how is that benefiting you?
Contact center
Product manager
What do you like best about the product?
Case object , ability to open service requests and categorize , ability to connected to heroku
What do you dislike about the product?
Trigger integration is bad , always hitting governance limits , data integration with AWS data lake is not great . Need to
Explore data cloud and its integrations
Explore data cloud and its integrations
What problems is the product solving and how is that benefiting you?
Patient support services for pharma
360 view of your customers
What do you like best about the product?
Inter connectivity with queues, cases, and managing work all in one place. Service Cloud when integrated with other Salesforce applications, users are able to experience also the partnership with others part of the Salesforce ecosystem.
What do you dislike about the product?
There is nothing I dislike about it. So far it has worked great in solving for client issues, splicing real problems in real time. I also appreciate the ability it has to connect with other solutions.
What problems is the product solving and how is that benefiting you?
Managing cases for users in Service Cloud. Contact centers when integrated with Voice Cloud or Enablement Sites, the experience is just comlely around the customer and the gent.
showing 3,681 - 3,690