Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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Best experience for your customer
What do you like best about the product?
I like how easy it is to use, how others can view cases and collaborate, being able to customise to your business needs!
What do you dislike about the product?
In our company we don't categorise and I think that is something that should be standard for cases.
What problems is the product solving and how is that benefiting you?
With knowledge articles having the ability to add them to customer cases is great! But also having customers see their cases and the status
Great Service
What do you like best about the product?
Easy to setup and get ready to move on the track
What do you dislike about the product?
Embedded script sometimes creates unnecessary repetition in the DOM and hard to figure out
What problems is the product solving and how is that benefiting you?
Helpfull to keep in touch with customers
Service Cloud
What do you like best about the product?
Out of the box funcationalities. Easy integrations. Customer suport response. Its been really easy to setup for the first time.
What do you dislike about the product?
Best CRM is service cloud found in the market
What problems is the product solving and how is that benefiting you?
Great Out of the box Service Cloud functionalities around Case Management and Omni Channel
Salesforce CRM is GOAT. Every Sales / Service Team must have
What do you like best about the product?
Easy of use. Login from anywhere, any time, any device.
Cloud instracture, Good Performance.
Simple Tabular UI for ease of use. point and click configuration.
Cloud instracture, Good Performance.
Simple Tabular UI for ease of use. point and click configuration.
What do you dislike about the product?
I would like to see to increased storage file size for users.
What problems is the product solving and how is that benefiting you?
Customers can diretly enter their Sales data into our systems. Also do partnership with business.
Service cloud session at DF23 was amazing
What do you like best about the product?
The best part of service cloud is that it puts customers first by connecting them with support agents when the customer most needs assistance. Service cloud console provides a great view into the support agents work stream
What do you dislike about the product?
There is nothing I dislike about service cloud
What problems is the product solving and how is that benefiting you?
Service cloud is solving the problem of contact issue resolution
Truly enabling customer 360
What do you like best about the product?
Service cloud has truly helped our service team provide a more holistic and concierge touch to all our interactions by bridging the gap between our sales and service teams, and between different products lines- all of which were previously heavily siloed.
What do you dislike about the product?
Screens could be 'prettier' and less clunky. Users still have many clicks and we've had to customize a lot to try to get around that.
What problems is the product solving and how is that benefiting you?
Connecting our once disparate data sources into a single space that allows for more complete analysis to better serve our customers
Love Service Cloud!
What do you like best about the product?
Very easy to develop and launch - low and no code solution that met all requirements
What do you dislike about the product?
There could have been more core options for email to case and integration with phone systems.
What problems is the product solving and how is that benefiting you?
Replaced home grown system for case management and contact otes
Enabling customer success
What do you like best about the product?
The service console and integration with Sales Cloud is crucial to our success
What do you dislike about the product?
I am looking forward to better bot capabilities
What problems is the product solving and how is that benefiting you?
One stop shop for our customer success
Business process owner servicing a Salesforce module
What do you like best about the product?
User friendly, native integration, easy enhancement/change management
What do you dislike about the product?
A lot of custom coding required
Certain bugs/defects can't be replicated
Certain bugs/defects can't be replicated
What problems is the product solving and how is that benefiting you?
Digital collection of apheresis data.
fast and responsive
What do you like best about the product?
It is easy to set up. Easy to create assignment rules for all cases to be routed to the correct teams and agents on all the channels used by customers. On top of ghat it provides all the necessary data back to sales teams when they work on the next opportunity with the customers
What do you dislike about the product?
Limits on the criteria assignment rules of cases.
What problems is the product solving and how is that benefiting you?
Medical product Inquiry, delivery information, information requests, general help desk
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