Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
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External reviews are not included in the AWS star rating for the product.
Streamlines Customer Case Management, Minor Console Improvements Needed
What do you like best about the product?
I appreciate Salesforce Service Cloud's ability to track customer claims effectively, ensuring they don't get lost. I find the email case feature particularly useful, as it enhances the customer service workflow. Additionally, I value its integration into a comprehensive CRM platform that performs various tasks seamlessly.
What do you dislike about the product?
I would make the console experience a little better. It's a little clunky.
What problems is the product solving and how is that benefiting you?
I use Salesforce Service Cloud to track customer claims, preventing them from getting lost and ensuring better management.
Great for Managing Use Cases, but Integration with Digital Channels Is ChallengingServuce
What do you like best about the product?
Use cases we manage use cases and confirm customer issues
What do you dislike about the product?
You’re so difficult to integrate with digital channels
What problems is the product solving and how is that benefiting you?
I love this tool is great and easy to use and easy to configure really recommended
Sales
What do you like best about the product?
Good functional support and response time
What do you dislike about the product?
Price is bit higher than other solutions
What problems is the product solving and how is that benefiting you?
Case controle
User-Friendly and Efficient
What do you like best about the product?
I really appreciate how user-friendly the platform is. It makes it much easier for our team to stay organized and manage our tasks efficiently.
What do you dislike about the product?
Sometimes it feels disconnected from the other platforms I use for work.
What problems is the product solving and how is that benefiting you?
It keeps our team’s tasks organized and it helps our daily flow
Great Service for Companies, Needs More AI Features
What do you like best about the product?
Really good service to implement in s service company
What do you dislike about the product?
I would like to intégrate more festures with ai
What problems is the product solving and how is that benefiting you?
It benefits the end users
Great Automations and Admin-Friendly Setup, but Some Limitations
What do you like best about the product?
A lots of automations and with admin friendly setup
What do you dislike about the product?
Implementing and customizing the platform can be difficult, sometimes lacking clear instructions or requiring specialized knowledge.
What problems is the product solving and how is that benefiting you?
I don’t use it right now but in my previous job
Simple and Efficient App, but Pricey
What do you like best about the product?
The simplicity, the app, the efficiency!
What do you dislike about the product?
The price, that's too expensive for small companies
What problems is the product solving and how is that benefiting you?
Better support, more efficiency and productivity
Great Features in Salesforce Service Cloud, but High Cost
What do you like best about the product?
I like the case object and Salesforce service cloud
What do you dislike about the product?
I dislike the cost of Salesforce service cloud
What problems is the product solving and how is that benefiting you?
As for service cloud is used for case management
Efficient Support, Streamlined Setup
What do you like best about the product?
I have seen Salesforce Service Cloud improve a lot over the years. It is no longer difficult to set up, and I appreciate its ease of integration with an account three sixty. Customer support is much faster now. I find the omni-channel engagement and having agents solve cases for us to be key features.
What do you dislike about the product?
I dislike the UI of Salesforce Service Cloud.
What problems is the product solving and how is that benefiting you?
I find the product makes customer support much faster and reduces customer challenges with omni-channel engagement and case-solving agents.
Flexible Implementation Options, But Needs More Integration Connectors
What do you like best about the product?
It has many ways to create a good implementation for the different customer that I have
What do you dislike about the product?
I need to integrate the tool with more systems usually, I need more connectors
What problems is the product solving and how is that benefiting you?
To solve the T2 tickets for a consumer goods company
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