Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Making service a one stop shop
What do you like best about the product?
Ability to route cases to different teams and departments. Allows the teams to work together seamlessly.
What do you dislike about the product?
Ability to assign something to a queue as well as a person at the same time doesn't exist. Also the limitation on skill based routing hurts us at times.
What problems is the product solving and how is that benefiting you?
Having everyone in one place and able to work together wasily
Salesforce Service Cloud Product Recommendation
What do you like best about the product?
Service capabilities- Case management, Omni channel and Chat bot
What do you dislike about the product?
Nothing concerning. We utilize most of the OOTB service features
What problems is the product solving and how is that benefiting you?
Product services and issues
Service cloud for omni channel exp
What do you like best about the product?
Ability to manage email , web , phone based case management
What do you dislike about the product?
Lack of native capabilities for service delivery including project and resource management
What problems is the product solving and how is that benefiting you?
Allowing us to scale our support and service experience using multiple channels in a seem less way while reducing cost.
My review
What do you like best about the product?
Customer information is in one place and can easily build reports
What do you dislike about the product?
Sometimes it's slow to launch or refresh
What problems is the product solving and how is that benefiting you?
It is able to be a useful crm to track our cases and metrics
Service cloud is more than what meets the eye
What do you like best about the product?
- easily configurable with outofthebox tools
- endless possibility for customization
- customer 360 elevates the support experience
- endless possibility for customization
- customer 360 elevates the support experience
What do you dislike about the product?
- some missing ootb features (eg. dynamically updated case list views)
- free customer support portal with login
- free customer support portal with login
What problems is the product solving and how is that benefiting you?
Managing large volume of incoming customer requests, providing public help portal with knowledge base in multiple languages
Long Term User. Highly Recommend!
What do you like best about the product?
Service Cloud comes out of the box with many data and automation features. Can be used in all industries and all sizes of Business
What do you dislike about the product?
Salesforce and its associated bells and whistles are expensive
What problems is the product solving and how is that benefiting you?
Email to case, web to case, live chat,
Because you have some diferentes interactions with the user
What do you like best about the product?
I liked to interact with AI most easy and bring me all the details that I have with my costumers.
What do you dislike about the product?
I like the relationship with my customers and cases in one way
What problems is the product solving and how is that benefiting you?
Have organizations in the company and complete the cases
Great product
What do you like best about the product?
Service cloud serves you the correct data and the correct time, allowing you to focus more on business
What do you dislike about the product?
Service cloud is excellent, Customers have been very pleased with our improved response times
What problems is the product solving and how is that benefiting you?
Customers can seamlessly create product and warranty cases
Salesforce service cloud
What do you like best about the product?
Easy to configure, intuitive for users, limitless possibilities.
What do you dislike about the product?
Sometimes it's hard to figure out how to best solution something because there are so many options.
What problems is the product solving and how is that benefiting you?
Workflow automation
Efficient processing
Reporting
Efficient processing
Reporting
Seamless experience and great service
What do you like best about the product?
It is great in agent handling and reducing costs
What do you dislike about the product?
Less customization and it is difficult to work with 3rd parties
What problems is the product solving and how is that benefiting you?
There is a complaint resolution process which is performed by this very efficient and helpful in ensuring great service
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