Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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External reviews are not included in the AWS star rating for the product.
Service Cloud Keeps Getting Better
What do you like best about the product?
Salesforce service cloud is a must especially if your company already use Salesforce Sales Cloud. The company will get a customer 360 view of the pre and post sales experience. With service cloud, you're also getting a platform where you can build custom solutions
What do you dislike about the product?
Case milestone is too focused on time but you can install the case flags app from app exchange that offers more flexibility. This is just a small thing, otherwise it is a great product!
What problems is the product solving and how is that benefiting you?
Standardization of work by using the Actions and Recommendations lightning component, lightning path component and knowledge articles. We also implemented automation to reduce clicks and improve data integrity.
Ease of use
What do you like best about the product?
User experience is excellent. Infinitely customizable, AI friendly
What do you dislike about the product?
Change management can be challenging, but training is helpful and easy
What problems is the product solving and how is that benefiting you?
Case management, Omni channel
Super consultants bringing service to our customers
What do you like best about the product?
easy for our consultants bringing service to our customers . Strong connected solutions for everyday use. time tracking and customer connection as good as it gets
What do you dislike about the product?
I can't se much here, easy to setup and use. easy for our consultants bringing service to our customers . Strong connected solutions for everyday use. time tracking and customer connection as good as it gets
What problems is the product solving and how is that benefiting you?
A ordered connection between our customers and consultants, so that they can create Valuta for our customers. easy for our consultants bringing service to our customers . Strong connected solutions for everyday use.
Democratization of Technology
What do you like best about the product?
Engages the business and IT in solutioning and onnovation
What do you dislike about the product?
Can be pricey, or hard to get a good understanding of the licensing/skus/add-ons/etc
What problems is the product solving and how is that benefiting you?
Consolidates all of our support channels into a single console/experience. Eliminated a ton of external systems, streamlines agent training, improved handle times etc.
Can recommend
What do you like best about the product?
Very convenient for customer service team.
What do you dislike about the product?
Not that user friendly for newcomers, hard to onboard people who are not deeply with Salesforce.
What problems is the product solving and how is that benefiting you?
Collecting all information about customers to one place, that different departments can have access and have same transparent information.
1,5 years in use
What do you like best about the product?
Will bring huge impact, flexibility and all channels will be combined in one place
What do you dislike about the product?
Overwhelming and overloaded with features
What problems is the product solving and how is that benefiting you?
This platform is unifying various functions to better serve customers while also reducing the workload for the back office. It effectively brings everything together, streamlining processes and improving efficiency for both customers and staff.
Huge Impact and overwhelming
What do you like best about the product?
Service Cloud brings all the requests from all different channels together and makes them transparent. Service employees can easily follow up on all the different customer requests
What do you dislike about the product?
Overloaded with features what makes it confusing
It can not be used well mobile
It can not be used well mobile
What problems is the product solving and how is that benefiting you?
One platform brings everything together and makes contact the customer easy
Combines excellent service with CRM Data
Combines excellent service with CRM Data
Service cloud helps our work for e stay organized.
What do you like best about the product?
Service cloud has helped our workforce organize better.
What do you dislike about the product?
Case management and easy work order scheduling.
What problems is the product solving and how is that benefiting you?
Help us be more public facing.
Business solution for the future
What do you like best about the product?
Single source for customer information to be used internally. Benefits our associates to have a customer 360 to ensure they are providing the best support possible
What do you dislike about the product?
Encountering a lot of limitations in reporting and leveraging enhanced features due to customizations that have been makes during implementation. Recommend sticking to out of box as much as possible or partner with a consultant to provide the best solutions to meet you to your business goals.
What problems is the product solving and how is that benefiting you?
Case management - giving insight into resolving customer issues and process flows. These insights give us an opportunity to evaluate our current process flow and escalation paths.
Service Cloud Review
What do you like best about the product?
Helps better assist customers in a timely manner
What do you dislike about the product?
None to mention, Support features are working as expected
What problems is the product solving and how is that benefiting you?
Organize and assist customer issues and after sales managment
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