Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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External reviews are not included in the AWS star rating for the product.
The tool to change the citizen's experience
What do you like best about the product?
It allows the citizen to interact with the institution in a natural, intuitive way, with all the information in one place. It supports decision-making processes with real-time information.
What do you dislike about the product?
Initially, the implementation process requires specialized knowledge; however, once you delve into understanding the tool, it becomes your best ally.
What problems is the product solving and how is that benefiting you?
Communication and interaction with citizens has been transformed thanks to Salesforce Service Cloud, offering an experience designed with every detail and action for their benefit.
Service Cloud simplifies our customer service activities
What do you like best about the product?
connection with marketing and sales
interface
interface
What do you dislike about the product?
doesn't have all data points I would like
can be cumbersome
can be cumbersome
What problems is the product solving and how is that benefiting you?
Connect service to sales and marketing
Dreamforce
What do you like best about the product?
Service console allows agents to focus on contact information, case details, account information; all within one tab
What do you dislike about the product?
Pricing is little expensive for midsize companies
What problems is the product solving and how is that benefiting you?
1. Automating customer service
2. Getting customer feedback
2. Getting customer feedback
Powerful options and great support!
What do you like best about the product?
With service cloud you can do just about anything you can think as configuration is very flexible and flows make it simple.
What do you dislike about the product?
Actually this is a bit of a counter to what I like most but the downside are there are so many options available it can sometimes be overwhelming.
What problems is the product solving and how is that benefiting you?
Salesforce has brought greater order to our processes and increased effeciencies.
Service Cloud in Digital Health
What do you like best about the product?
It is so much easier to access and manage than our previous Salesforce instance
What do you dislike about the product?
Can't think of any. The ease of use is very helpful.
What problems is the product solving and how is that benefiting you?
Keeping our staff up to date on all of our customer configurations through the Knowledge base.
SFDC for many solution needs
What do you like best about the product?
SF offers many possibilities for service operations. If you can dream it up, you can make it work for your business.
What do you dislike about the product?
It can be a bit overwhelming, and if you're not careful it can become complicated and busy
What problems is the product solving and how is that benefiting you?
Easy way to deliver client contacts. We use Omni channel to deliver work with smart prioritization and automation
Service cloud review for G2 survey
What do you like best about the product?
Case management helps us organize , assign , view cases effectively thus improving the customer experience
What do you dislike about the product?
Limits on case record types have often caused us some frustration especially when multiple businesses use one org
What problems is the product solving and how is that benefiting you?
Case assignment , routing , tracking and management .
Service Cloud
What do you like best about the product?
The ability for chat to support customers with questions.
What do you dislike about the product?
Nothing yet. The platform appears to have functionality that would support the business needs.
What problems is the product solving and how is that benefiting you?
Chat functionality to answer basic questions to provide more efficiently and free up time
With customer service.
With customer service.
Happy user
What do you like best about the product?
Improved interactions with our customers. Helps with retention
What do you dislike about the product?
I would like it to be more seamless in interfacing with other platforms
What problems is the product solving and how is that benefiting you?
It helps with existing products challenges and servicing our national accounts
My Service Cloud Experience
What do you like best about the product?
I like the awesome customization of Service Cloud
What do you dislike about the product?
I dislike the confusing settings within Service Cloud.
What problems is the product solving and how is that benefiting you?
Service Cloud allows us to extensively scale with our growing user base.
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