Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Best in Class customer service
What do you like best about the product?
It is intuitive, easy to use and infinitely customizable. Having the access to a customer in a 360 degree view to solve their issues is super helpful and encourages customer retention
What do you dislike about the product?
It's flexibility can be somewhat overwhelming for teams that are trying to set it up. It also has a learning curve that can be a challenge for some customer service Teams as they are moving off of older outdated platforms into service.
What problems is the product solving and how is that benefiting you?
Service cloud benefits, our clients by providing them a 360° view of their customers which allows them to address customer issues quickly and solve customer issues to increase customer loyalty and customer satisfaction
Transformative customer service
What do you like best about the product?
Ability to reach customer and report on it and analyze data with dashboards. I love the features that it has to easily chatter and work internally with others to find a resolution for a customer
What do you dislike about the product?
Some lack of marketing materials
There is campaigns but it would be nice to have enough emails to notify users of trainings and such. Right now we have a max number of emails we can send so we have to be careful in case there is an outage
There is campaigns but it would be nice to have enough emails to notify users of trainings and such. Right now we have a max number of emails we can send so we have to be careful in case there is an outage
What problems is the product solving and how is that benefiting you?
Being able to manage cases, customer feedback, covid-19 survey data collection
Cool case features
What do you like best about the product?
Different capabilities to support our customers
What do you dislike about the product?
Not any at all. Overall, functions support us
What problems is the product solving and how is that benefiting you?
Ability to track interactions with our internal cusromers
So far it has serve our needs
What do you like best about the product?
Data models, case management workflows and reports dash boards
What do you dislike about the product?
Time needed to generate sandboxes. Cloning sandbox copies all the users
What problems is the product solving and how is that benefiting you?
Putting things in one place
Salesforce Service Cloud
What do you like best about the product?
What I like the most is the centralization of customer data such as the internal chat, direct communication with the customer via chat, knowledge bases, and the existence of case logging and tracking.
What do you dislike about the product?
The time that should be invested in employee training, the management regarding data protection in Salesforce, the cost of the software, some resistance to its use, and the adaptation process to the business in question.
What problems is the product solving and how is that benefiting you?
Mainly customer service.
How it benefits them:
- Helps companies improve their customer service with reduced costs.
- Greater satisfaction for their customers.
How it benefits them:
- Helps companies improve their customer service with reduced costs.
- Greater satisfaction for their customers.
Best tool to support customer
What do you like best about the product?
Its bundle of tools features and rightly integration with voice, chat, sms, whatsapp.
Best thing is you can do it all without code.
Also their periodic updates are best.
Best thing is you can do it all without code.
Also their periodic updates are best.
What do you dislike about the product?
Partner on boarded without testing all features.
Like genesys, Vonage and Amazon on voice. Most of features are broken.
Have so many tickets open with Salesforce
Like genesys, Vonage and Amazon on voice. Most of features are broken.
Have so many tickets open with Salesforce
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud solves our key customer service challenges by centralizing customer data, streamlining case management, offering self-service options, providing real-time insights, scaling with our business, and integrating seamlessly with other systems. These benefits lead to improved customer satisfaction, operational efficiency, and adaptability to our growing needs.
Nice integrated solution for virtual teams.
What do you like best about the product?
Integrated suite which can leverage the full power of sales force
What do you dislike about the product?
We have another telephony tool which we use so integration could be a challenge.
What problems is the product solving and how is that benefiting you?
Hcps and patients contacting us.
Service Rocks
What do you like best about the product?
Case storming and reporting on SLAs and agent productivity
What do you dislike about the product?
Nothing about service cloud makes me wish for new functionality
What problems is the product solving and how is that benefiting you?
Customer service
Key component for C360
What do you like best about the product?
Case Management and Routing with SLAs integrated
What do you dislike about the product?
Console automatons are mediocre at best.
What problems is the product solving and how is that benefiting you?
Ability to view all my customer interactions with support in my CRM
CEO
What do you like best about the product?
Ease of use, ability to bring in all of my knowledge using Unified Knowlwdge. Ability to apply Einstein on all my knowlwdge
What do you dislike about the product?
Implementation requires PS. I wish it was more self-serve.
What problems is the product solving and how is that benefiting you?
Brining all my knowledge into one place- this is huge for me!!! I have 10 different sources of knowledge in my organization
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