Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Service Cloud makes retargetibg possibke
What do you like best about the product?
Actionable data insights and powerful operations capability in a view dedicated to their needs.
What do you dislike about the product?
Limited crossover view natively with the sales side of house which is part of the relationship funnel
What problems is the product solving and how is that benefiting you?
We use this to manage activities in the ongoing relationship with a client, including service and support alongside upswell.
Better Customer Support
What do you like best about the product?
Features such as Case Management, work flows and Omni channel enabled us to provide better support to our customers
What do you dislike about the product?
It can get a bit too complicated to get everything working flawlessly
What problems is the product solving and how is that benefiting you?
Case management
Great customer service tool
What do you like best about the product?
Service cloud gives non developer users the ability to adapt to ever changing business needs to support customers.
What do you dislike about the product?
Service cloud currently solves for all of our service needs and we have not yet run into a use case it could not handle.
What problems is the product solving and how is that benefiting you?
Service cloud allows us to track customer complaints with internal workflows and approvals so the customers issues are resolved quickly and efficiently.
Centralized Service
What do you like best about the product?
It provides use a flexible solution for multiple service teams.
What do you dislike about the product?
It has a long learning curve to learn all the potential uses.
What problems is the product solving and how is that benefiting you?
It would help if there was an embedded digital adoption feature.
Service Could
What do you like best about the product?
It serves as a one stop shop for our field service technicians, truly has everything needed!
What do you dislike about the product?
I wish there were more automation services surround territory/region
What problems is the product solving and how is that benefiting you?
Works as a one stop shop and allows ease of access to all information
Wonder at connecting all people in customer 360
What do you like best about the product?
It stopped us from using outlook inbox so we have a 360 view to our customers.
What do you dislike about the product?
It works great for us today. Looking forward to Einstein
What problems is the product solving and how is that benefiting you?
Stopped using outlook inbox to maintain and work cases so many can see complete picture and not scroll through inbox.
SF
What do you like best about the product?
Making life easier for users with automation capabilities
What do you dislike about the product?
Least helpful feature is chatter, not being used
What problems is the product solving and how is that benefiting you?
Moving users from manual efforts to automation, excel based and lotus notes tracker to systemic data entry
Customer 360
What do you like best about the product?
Service cloud is the underlying technology for so many customer relationships as one stop shop for everything related to our customers
What do you dislike about the product?
It would be great to integrate with other platforms without middleware
What problems is the product solving and how is that benefiting you?
Centralizing customer info to provide better support
Fun and exciting
What do you like best about the product?
This would be helpful for our PS org in terms of helping them with implementation cost tracking and hours. Keeping everything on the same platform is what is best about this product
What do you dislike about the product?
The lack of depth for certain features of functionalities that we might have that other third party vendors might be able to do in greater detail and is more relevant to solving our issues.
What problems is the product solving and how is that benefiting you?
To my knowledge we arent currently using Service cloud but could potentially look at this in the future as our company continues to scale. I think it could solve us witn our challlenge of logging time and activity spent on our customers
It’s all about a seamless experience
What do you like best about the product?
I focus on customer experience and service cloud allows for that seamless experience through case management while also providing rich data insights a key pillar for our company.
What do you dislike about the product?
Nothing, but wish we already had generative AI to create efficiencies for our internal teams.
What problems is the product solving and how is that benefiting you?
Visibility into cases and looking at how the knowledge base can service in a different way to create a foundation not just for our customer service teams but also our technical group to create synergies
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