Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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External reviews are not included in the AWS star rating for the product.
Service Cloud to the rescue
What do you like best about the product?
We have been able to leverage out of box functionality and only have to customize to meet our IP reququirements
What do you dislike about the product?
Reporting can be cumbersome when data it's dispersed among objects. Internal data Lake would be helpful
What problems is the product solving and how is that benefiting you?
We are able to provide a unique service for our patients that no other platform has been able to provide
Efficient and Robust
What do you like best about the product?
As a supporter team member, it made case management easier and help us maintain great customer service.
What do you dislike about the product?
It takes time to learn how to customize it to perfectly fit your org needs.
What problems is the product solving and how is that benefiting you?
It helps us track our cases effectively and help us collaborate well as a team.
Service Product Manager
What do you like best about the product?
I love utilizing the standard cases object to solve many of our different sales process.
What do you dislike about the product?
Limited functionality to only certain objects like milestones.
What problems is the product solving and how is that benefiting you?
We have legacy teams that are using classic features and need to get them the standard functions in the lightning. .
Best service cloud out there
What do you like best about the product?
Cases, omnichanel, whatapp integration and etc
What do you dislike about the product?
Nothing really, just pure satisfaction for it
What problems is the product solving and how is that benefiting you?
Support process and everything around it
Service cloud love
What do you like best about the product?
Effective customer resolutions with organizational transparency
What do you dislike about the product?
Tedious task management, learning curve for knowledge
What problems is the product solving and how is that benefiting you?
Service cloud allows my company to efficiently manage multiple business units with decreased resolution times
Highly customizable
What do you like best about the product?
It is highly customizable, we can to adapt the platform to our specific needs.
It can be integrated with many other tools and platforms.
Users can access it from anywhere with an internet connection.
It provides a 360-degree view of the customer, helping our agents to understand customer needs better.
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It can be integrated with many other tools and platforms.
Users can access it from anywhere with an internet connection.
It provides a 360-degree view of the customer, helping our agents to understand customer needs better.
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What do you dislike about the product?
Complexity: The extensive features and customization options can be overwhelming
What problems is the product solving and how is that benefiting you?
Improve customer satisfaction
Service Cloud delivers
What do you like best about the product?
Brings information into a centralized location.
What do you dislike about the product?
Currently do not have access to Slack inside of Salesforce but that is getting ready to be delivered.
What problems is the product solving and how is that benefiting you?
Quick access to knowledge to assist resolving issues. Single location to see what the customer needs are and what has been done.
Great Help
What do you like best about the product?
I love how the are allowing you to combine all your channels in one location.
What do you dislike about the product?
Integrations could be more seamless with 3rd party providers.
What problems is the product solving and how is that benefiting you?
It is allowing to build that 360 view.
Game Changer
What do you like best about the product?
I love they the out of the box experience is already fitting almost all of our needs, and yet still so much flexibility to customize and fit your business needs. Having service cloud has massively improved our ability to trend product issues and better manage continuous product. I'm super excited about agentforce voice
What do you dislike about the product?
not mich. Sometimes the out of box options are too much/overwhleming, i would rather have a dl/streamlined startup and then add as nmuch as needed
What problems is the product solving and how is that benefiting you?
Helping us to improve productivity and customer satisfaction.
Have been very satisfied using service cloud in my company.. cases are wah to go.
What do you like best about the product?
Creating cases and managing issues with each case is best feature.
What do you dislike about the product?
always a learning curve before setting it up.
What problems is the product solving and how is that benefiting you?
helping us to remove validations that we put on service records. cases helps us to organize data.
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