Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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External reviews are not included in the AWS star rating for the product.
Great product to organize business needs
What do you like best about the product?
The way our team can work together to provide for our customers.
What do you dislike about the product?
Sometimes hard for our team to learn or adopt.
What problems is the product solving and how is that benefiting you?
It is allowing us to keep track of incoming cases and monitor support from various teams
Product Manager - Crm
What do you like best about the product?
Case management and the ability to use service console to support partner telephony systems.
What do you dislike about the product?
I dislike the performance, such as with an increasing number of cases and contacts. The system slows down heavily. The ability to use your own Einstein is not supported
What problems is the product solving and how is that benefiting you?
Service cloud solves the problem of streamlining case management. We can pull or push cases to support agents who can be more productive.
Makes customer Service easy
What do you like best about the product?
Configuration around case object made easy
What do you dislike about the product?
Case assignment rules were too static so that custom automizations are needed
What problems is the product solving and how is that benefiting you?
Tracking customer Service communication including operative reporting
Love scv
What do you like best about the product?
Service cloud voice is an amazing solution for ai powered contact center.
What do you dislike about the product?
Byot is not easy enough, would like streamlined setup.
What problems is the product solving and how is that benefiting you?
Average handling time
Service review
What do you like best about the product?
Salesforce service cloud helps internal and external clients with service products and processes to help with business inefficiencies and generate revenue for companies.
What do you dislike about the product?
A dislike of Salesforce service cloud would be user engagement and adopting to new processes. It can be challenging to have users utilize the processes that are developed.
What problems is the product solving and how is that benefiting you?
Salesforce service cloud is helping our organization improve and adapt to market changes. The service cloud helps different business lines have a baseline foundation.
Service Enablement
What do you like best about the product?
Ability to connect data throughout an enterprise to provide stellar personal customer experience and employee ease of interaction. This is far more robust than any competitor CRM.
What do you dislike about the product?
There's too much focus on making Sales Cloud awesome and not enough focus on making things better for service representatives. Providing more voice assistance with generative AI on completing proceeded quickly is a game changer for contact centers.
What problems is the product solving and how is that benefiting you?
An all in one desktop that provides just in time data and easy solutionizing of customer needs. This makes for quicker AHT, happier customer satisfaction and employee retention
Service Cloud Business Analyst
What do you like best about the product?
Omni Channel and Skill Based routing
Macros
Macros
What do you dislike about the product?
feed is sometime difficult to read when comments history is long
What problems is the product solving and how is that benefiting you?
Routing, internal case routing, community, knowledge base is helping allot
Fits our business needs!!
What do you like best about the product?
Case deflection and knowledge articles are the best.
What do you dislike about the product?
Sometimes it can be hard to onboard our new members. There is a learning curve.
What problems is the product solving and how is that benefiting you?
It is our primary way to communicate with our customers. It allows us to stay branded and professional.
Game-Changer for Customer Support
What do you like best about the product?
The automation and case management tools have streamlined our processes, resulting in quicker issue resolution and happier customers.
What do you dislike about the product?
Customer support for technical issue could be more quicker.
What problems is the product solving and how is that benefiting you?
Case management
Automotive project
What do you like best about the product?
With the help of the Service Cloud, we have managed to significantly increase the productivity of the service agents
What do you dislike about the product?
he limitations of the knowledge base in the service cloud are partially restrictive
What problems is the product solving and how is that benefiting you?
Increase agent productivity
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