Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
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External reviews are not included in the AWS star rating for the product.
Efficient Customer Interaction, Needs UI Refinement
What do you like best about the product?
I love the ease of use of Salesforce Service Cloud, which makes it accessible even for those transitioning from other platforms. I'm impressed by how it helps cut down customer service time by at least 30%, increasing efficiency. The specific features of entitlements and milestones stand out as particularly valuable, aiding in the organization of our service cases.
What do you dislike about the product?
I found the user interface of Salesforce Service Cloud to be less slick than I would like. Additionally, the initial setup was somewhat difficult.
What problems is the product solving and how is that benefiting you?
I use Service Cloud with Agentforce to interact with customers, reducing the need for service reps and cutting down service time by 30%. It efficiently organizes our service cases.
Powerful Automation and Productivity with Salesforce Service Cloud
What do you like best about the product?
Salesforce Service Cloud's pros include powerful automation, enhanced agent productivity through a unified agent console and case management, and scalability.
What do you dislike about the product?
With the shift to agentforce it would be helpful to understand more about the best practices of getting to agents
What problems is the product solving and how is that benefiting you?
Helps us streamline our service operations
Great for Enhancing Customer Experience, but Can Be Too Technical
What do you like best about the product?
It helps clients to improve the customer experience
What do you dislike about the product?
It might be Too technical for some users
What problems is the product solving and how is that benefiting you?
Proactiveness for communication with clients
User-Friendly but Expensive
What do you like best about the product?
It’s easy to use and setup. Many out of box features
What do you dislike about the product?
The pricing is quite high, which discourages many companies from choosing it.
What problems is the product solving and how is that benefiting you?
The case management feature is effective and meets my needs. It helps me organize and track cases efficiently, making my workflow smoother and more manageable.
Great Integration of Multiple Platforms, but Too Many Supporters in the Ecosystem
What do you like best about the product?
Integrating multiple platforms into the ecosystem is a key aspect for me. I appreciate how this approach brings together different services, making everything more connected and efficient.
What do you dislike about the product?
There are several supporters involved in the ecosystem.
What problems is the product solving and how is that benefiting you?
Provides traceable information for leads and construction, making it easier to follow up and manage projects effectively.
Great Post-Sales Features, No Major Drawbacks
What do you like best about the product?
Capabilities which can implement post sales warrant and return features.
What do you dislike about the product?
Must have more LLM based features which can return results based on conversational prompt in bot from entire database rather than just learning.
What problems is the product solving and how is that benefiting you?
Warranty
Great for Lead Management, but Integration Needs Improvement
What do you like best about the product?
Enables my leads to be identified and nurtured
What do you dislike about the product?
Integrative with non native platforms is
What problems is the product solving and how is that benefiting you?
Helping my clients to a set
Great SFDC Integration, but Setup Is Time-Consuming
What do you like best about the product?
The SFDC integration makes it easy for us to keep CS in our SFDC instance
What do you dislike about the product?
The amount of work it takes to set up but the help was solid
What problems is the product solving and how is that benefiting you?
Keeping cs within SFDC so all data is McCabe to everyone
Efficient Data Consolidation, but Needs Better Automation Integration
What do you like best about the product?
The consolidation and keeping everything in salesforce as one source of truth optimizes efficiency
What do you dislike about the product?
I think that they could have better automation flows that connect to external engagement tools more seamlessly
What problems is the product solving and how is that benefiting you?
Keeping our CS and Support teams centralized and aligned and optimizing efficiency by using one system across teams
Great for Customization and Customer Profiles, but Priceysales
What do you like best about the product?
Enhace customer prole, customization and cost
What do you dislike about the product?
High cost and iser personlization and use
What problems is the product solving and how is that benefiting you?
Best customer end to end
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