Agentforce Service
Salesforce, Inc.External reviews
7,069 reviews
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External reviews are not included in the AWS star rating for the product.
Great Omnichannel Experience!
What do you like best about the product?
Provides Omnichannel experience and leverage the Agentic AI capabilities.
What do you dislike about the product?
Enable Agentic AI capabilities for all features!
What problems is the product solving and how is that benefiting you?
Customer service management and claims management
Salesforce Service Cloud: Fast and Efficient with 360 View
What do you like best about the product?
I like how Salesforce Service Cloud allows executives to see customer information in 360 degrees while talking to them, making calls faster and more efficient. This feature helps provide a more personalized and efficient service to the customer. Additionally, the ease of connecting more clouds is a significant attraction for me.
What do you dislike about the product?
I found that the initial setup process was complicated due to my team's lack of technological knowledge.
What problems is the product solving and how is that benefiting you?
Executives can see 360-degree customer information during calls, making them faster and more personalized.
Great FSC Data Model, But Missing Some Bank Features
What do you like best about the product?
FSC data model is great and integrated on Experience Cloud where we're hosting our Online Banking
What do you dislike about the product?
Not all bank features are available in FSC
What problems is the product solving and how is that benefiting you?
Teller services, branch banking, live agent chat, online banking
Easy Customer Support Makes Users Happy
What do you like best about the product?
The Easy way how the user can support our customers
What do you dislike about the product?
All is fine , our users are happy about service cloude
What problems is the product solving and how is that benefiting you?
All email from our B2B and back customers are manage in service cloude also live chat
Effortless Client Interaction with Salesforce
What do you like best about the product?
I find Salesforce Service Cloud incredibly easy to set up, making the transition smooth and hassle-free. It excels in facilitating seamless interactions with our clients, keeping communication open and efficient. The case management feature is particularly useful, allowing us to effectively handle and resolve ongoing client issues. Overall, it significantly improves our client interaction experience.
What do you dislike about the product?
Nothing. It’s great
What problems is the product solving and how is that benefiting you?
I find Salesforce Service Cloud great for maintaining client communication and resolving ongoing issues efficiently.
Great Customization, But Needs Better Integration Between Sales and Service Clouds
What do you like best about the product?
One of the standout features is how you can tailor the application to suit your specific business needs and use cases.
What do you dislike about the product?
Sales Cloud and Service Cloud ought to be seamlessly integrated into a single cloud solution. Combining them would provide a more unified experience and streamline processes for users.
What problems is the product solving and how is that benefiting you?
Internal employee support servicing, our account managers, and inside sales teams. It also allows us to track internal bugs via cases.
Great for Case Tracking, Needs Better Product Consumption Features
What do you like best about the product?
The ability to track cases so our customers are quickly contacted when they have an issue.
What do you dislike about the product?
The inability to track products consumed during a case. We created a custom field tk add a quote.
What problems is the product solving and how is that benefiting you?
We use cases to track customer case stage. We created automated email flows to send to customers upon creation of a case and closure of a case.
Great for Service Changes and Case Management, No Major Downsides
What do you like best about the product?
Very helpful with implementing service changes and delivery. Support our case management
What do you dislike about the product?
No downsides off the top of my head other than just continuing to refine
What problems is the product solving and how is that benefiting you?
Workflow enhancing
Effortless Case Management and Personalized Service with Salesforce Service Cloud
What do you like best about the product?
Salesforce Service Cloud makes case management effortless with its automation, omnichannel support, and 360° customer view — helping deliver faster and more personalized customer service.
What do you dislike about the product?
The setup and configuration can be a bit complex initially, but once implemented, the platform runs smoothly and offers exceptional service capabilities.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud is helping us manage customer cases efficiently, track interactions across channels, and resolve issues faster. It’s improved customer satisfaction, reduced response times, and enhanced overall service quality.
Excellent user and permission management, with no disadvantages
What do you like best about the product?
I highlight the use, scalability, and the way permissions, users, and records are managed.
What do you dislike about the product?
The truth is that I don't find any disadvantages.
What problems is the product solving and how is that benefiting you?
Each client usually needs something additional, whether it's customization in a process or something similar. This is useful to me as a developer, as it allows me to create and adapt those requirements according to the specific needs of each one.
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