Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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External reviews are not included in the AWS star rating for the product.
CRM Mgr
What do you like best about the product?
Helpful: very easy to navigate
Negative: multiple page layout versions were implemented before my time
Negative: multiple page layout versions were implemented before my time
What do you dislike about the product?
Multiple record types deployed before my time
What problems is the product solving and how is that benefiting you?
All depts have same access to info
Amazing customer of service cloud
What do you like best about the product?
Case management
Customer support portal
Case slack integration
Customer support portal
Case slack integration
What do you dislike about the product?
We like all features of service cloud and don't any problems yet
What problems is the product solving and how is that benefiting you?
Helping with case management, knowledge articles, case swarming
We have been able to bring case management forward for teams using email to manage their work.
What do you like best about the product?
Ease of setup and use. We can quickly onboard a team.
What do you dislike about the product?
Engaging teams properly without so much customization.
What problems is the product solving and how is that benefiting you?
Automation for our support teams with service management and customer support.
Love Service Cloud!
What do you like best about the product?
Service cloud has a great user experience for our admin team
What do you dislike about the product?
Nothing! We love it so much and have no complaints
What problems is the product solving and how is that benefiting you?
Contact management and case management in our organization
Omni-Channel is the best
What do you like best about the product?
Build enhanced solutions to increase customer satisfaction levels in the customer service area using Einstein Bots and omni-channel.
What do you dislike about the product?
At the moment, nothing, everything is working as expected by implementing different solutions.
What problems is the product solving and how is that benefiting you?
Better customer service with the use of Einstein bots and the configuration of omni-channel, you can have faster and easier interaction to solve problems by eliminating wait times.
Timesaver!
What do you like best about the product?
The ability to reduce hold times, and streamline processes.
What do you dislike about the product?
Transitioning from legacy system to SSC.
What problems is the product solving and how is that benefiting you?
Reducing hold times, streamlining processes, equipping service reps with tools to assist them quickly.
Sales game changer
What do you like best about the product?
It allows our sales and service teams to get the data they need to do their jobs accurately and timely.
What do you dislike about the product?
The only thing I don't like is that you can only audit 20 fields per record.
What problems is the product solving and how is that benefiting you?
Allows our teams to provide our clients with great service.
Amazing platform to handle all of the service requests
What do you like best about the product?
Service cloud has all of the capabilities for projects to run end to end and it's great service platform for all of the business use cases such as case routing case assignment, Email to case, Omni channel and etc
What do you dislike about the product?
Service cloud has all of the capabilities to support business use cases such as email to case, web to case and etc. nothing to dislike about the service cloud.
What problems is the product solving and how is that benefiting you?
Omni channel, case rounding and etc.
Great customer service platform
What do you like best about the product?
So much out of the box functionality that can elevate and enhance experience of users and customers. Almost endless automation opportunities!
What do you dislike about the product?
Some out of the box functionality feels neglected at times such as entitlements and milestones
What problems is the product solving and how is that benefiting you?
Recognition of customers, automated routing and great reporting
Service cloud is great and customizable
What do you like best about the product?
It's a great tool for our team. We are also looking to introduce service contracts and entitlements & milestones.
What do you dislike about the product?
Service console is a little clunky, I wish the UI was a little more user friendly
What problems is the product solving and how is that benefiting you?
It's providing our team with one tool where our customer service team is able to keep track of cases related to our different projects.
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