Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Great product a must have
What do you like best about the product?
It's a single solution that can provide a great crm to sales and service
What do you dislike about the product?
There are a few missing features to it that sales cloud has such as the lack of territory management
What problems is the product solving and how is that benefiting you?
It's allowing us to manage our customer support from a single point with multiple avenues from customers
AI on service cloud unlocks our agents
What do you like best about the product?
The ability to use one pane of glass to intercept, manage and engage the customer was already best in class. The ability to use AI to suggest activities and interpret customer sentiment is next level
What do you dislike about the product?
Ux could be stronger - although the capability is great, some of the limitations around the product include the ux / cx and the interaction with telephony systems
What problems is the product solving and how is that benefiting you?
Customer contact management
Good capabilities for insights
What do you like best about the product?
Getting all data together and seeing a single view
What do you dislike about the product?
Not easy to integrate potentially. Not enough info to understand what the use case can be to implement effectively
What problems is the product solving and how is that benefiting you?
Contact center reduce calls and improve cx
Straightforward case mamagement
What do you like best about the product?
It has a UI that facilitates case worker's jobs, keeping useful information at hand. The platform let's us extend its functionality beyond the standard product to meet our needs.
What do you dislike about the product?
Training our case worker's to adopt all the new features can be overwhelming at times.
What problems is the product solving and how is that benefiting you?
It is helping us keep track and manage cases, and maintain good communications with our customers, all in Salesforce.
Easy to use and flexible
What do you like best about the product?
Easy to customize. Gives a 360 overview of the customer.
What do you dislike about the product?
Nothing. It's great. Maybe it could be more ai
What problems is the product solving and how is that benefiting you?
It helps us running our business. Managing customer tickets and getting an overview of everything about the customer.
It is incredible the amount flexibility and customization you can do in service cloud.
What do you like best about the product?
Easy flexibility, customization, and Easibility of the product.
What do you dislike about the product?
Does not automatically include service gpt.
What problems is the product solving and how is that benefiting you?
Being able to easily cumminicate with customers on a daily basis.
Very Functional, w/ some Irritating Quirks and Shortcomings
What do you like best about the product?
Highly structured data, easy enough to use interface, very reportable and measurable (via Reports).
Somewhat customizable.
Somewhat customizable.
What do you dislike about the product?
UI seems like an after-thought of merging acquisitions.
Feed view & Comment view are not one, holistic field w/ @ taggable references.
Very expensive, poor integration w/ Jira,
Feed view & Comment view are not one, holistic field w/ @ taggable references.
Very expensive, poor integration w/ Jira,
What problems is the product solving and how is that benefiting you?
It is our main support interface/channel w/ our clients for Reactive support.
It is also a key platform for our Pro-Active support.
It is also a key platform for our Pro-Active support.
Service connected to Revenue
What do you like best about the product?
Streamlining the handoff from Sales by bringing service into a single platform.
What do you dislike about the product?
It can be complex to setup and connect with third party solutions without going with SF owned services
What problems is the product solving and how is that benefiting you?
Brining our customer lifecycle into one ecosystem.
Impressive Omni implementation with service cloud
What do you like best about the product?
Omni channel chat, email2case and service cloud voice
What do you dislike about the product?
Need near real time insights on cases. And refresh from salesforce into Einstein engine. Is this changing now with Data cloud ?
What problems is the product solving and how is that benefiting you?
Handles all of the case management for Cisco TAC engineers- email2case, chat and cases.
Service Cloud -Making our customer experience better everyday
What do you like best about the product?
The way service cloud connects and shows the 360 picture of the customer with our Sales and Marketing cloud data
What do you dislike about the product?
We would like to have more insurance specific features
What problems is the product solving and how is that benefiting you?
It is helping to improve our customer experience and efficiency
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