Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Complex with so many features
What do you like best about the product?
Variety of functions with flexibility and many options
What do you dislike about the product?
Too many clicks and complex. Wish it can be less clicks
What problems is the product solving and how is that benefiting you?
Automation is a big help with service cloud.
How useful service cloud can be
What do you like best about the product?
They way how we can connect account, contact and opportunity. Campaign to add the contacts and also reports and dashboard for viewing all your data at one place
What do you dislike about the product?
I can not say anything that I dislike about service as The work what we do at our org currently the service objects will work perfectly and that all it need for us
What problems is the product solving and how is that benefiting you?
Ability to pull the information from one object to other and to see all the information at one place makes our life very easy. So when we are contacting our customers we have all the information at one place
Salesforce Service Cloud review
What do you like best about the product?
The core knowledge and case linkage with templated responses allows a business to implement very quickly
What do you dislike about the product?
Cost of licensing, aged lightning interface, and clunky admin processes and ui
What problems is the product solving and how is that benefiting you?
Lots of very manual tasks, poor custom interface configuration
We just began using Service Cloud but so far our company really likes it.
What do you like best about the product?
It keeps everything connected in one platform.
What do you dislike about the product?
The adjustment period from switching from a traditional ticketing platform to Service Cloud. You gain access to so much more about an account.
What problems is the product solving and how is that benefiting you?
It's solving out issue of bringing everything into one uniform platform.
Great functionality and good UX
What do you like best about the product?
Easy to follow service requests. Service follows sales process. Creates easy transparancy
What do you dislike about the product?
Nothing. I really Think it os working Great. Only a question of Own processes
What problems is the product solving and how is that benefiting you?
Overview over Customer hotlines and interaktion. Project management as Well
Ease of use
What do you like best about the product?
It's more intuituve than other ticket systems. Easy to use UI.
What do you dislike about the product?
Sometimes the page layout is a bit cluttered.
What problems is the product solving and how is that benefiting you?
Working towards case deflection
Elegant Simplicity
What do you like best about the product?
Service cloud provides an amazing flexible interface for agents to leverage while assisting customers.
What do you dislike about the product?
As service cloud is extremely customizable, any challenges I have encountered have been overcome!
What problems is the product solving and how is that benefiting you?
Streamlining customer service for agents.
Salesforce Service Cloud sets the CRM standard
What do you like best about the product?
It's ability to create a custom desktop to meet any enterprises needs.
What do you dislike about the product?
Can be expensive per agent with advanced features.
What problems is the product solving and how is that benefiting you?
Giving agents easy access to customer data and enabling them to give the best customer service.
Lots of benefits, but far from great
What do you like best about the product?
Good out of box functionality. Many features are declarative.
What do you dislike about the product?
1- Expensive.
2- While it is good that you can do things in several ways, it's bad that can do things several ways. That means if you are trying to lock something down, you have to find all those entry points or you will have loopholes.
3- When they acquire new products, it takes awhile to fully integrate.
2- While it is good that you can do things in several ways, it's bad that can do things several ways. That means if you are trying to lock something down, you have to find all those entry points or you will have loopholes.
3- When they acquire new products, it takes awhile to fully integrate.
What problems is the product solving and how is that benefiting you?
A consistent Omnichannel experience.
Self service and deflecting cases using knowledge and Einstein bot
Self service and deflecting cases using knowledge and Einstein bot
Service 360 24/7
What do you like best about the product?
Connecting customers seeking solution to the right agents using omnichannel-channel management is critical to our success. It is a game changer compared to other CRM services.
What do you dislike about the product?
We are finding that we need status based capacity in service and are not able to get the right agent reassignments in place. Service manager aspect could use improvements.
What problems is the product solving and how is that benefiting you?
Connecting customer issues to resolution through reduction of time constraints.
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