Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Service cloud review
What do you like best about the product?
Agent productivity and case resolution time
What do you dislike about the product?
Nothing I like it very much don't get issues , platform is really great
What problems is the product solving and how is that benefiting you?
CSAt scores are high with a great NPS s ore too
Service Cloud is a Flexible Platform
What do you like best about the product?
VIZIO has been able to customize Service Cloud to fit our very unique business model for support using a small team of developers. We can move quickly when we have to.
What do you dislike about the product?
Cohesive reporting for different channels of contact can be challenging. We often have to export data to blend it together to fully understand agent metrics.
What problems is the product solving and how is that benefiting you?
Service Cloud helps us help our customers who have problems with their TVs from their channel of choice. It has helped us to reduce AHT tremendously.
Solid product
What do you like best about the product?
Well thought out, mature product offered by Salesforce.
What do you dislike about the product?
We are currently implementing Service Cloud now, so too early to say.
What problems is the product solving and how is that benefiting you?
Central place to enter in contacts and cases
Excellent tool for Customer service
What do you like best about the product?
Ability to track cases and ensure customer satisfaction
What do you dislike about the product?
Can't think of any thing specific. Needs more integration with whatsapp probably
What problems is the product solving and how is that benefiting you?
Knowledge management, articles and keyword match etc
Admin
What do you like best about the product?
Omni channel, knowledge articles, derive console
What do you dislike about the product?
360 view of customer, case routing, approvals
What problems is the product solving and how is that benefiting you?
Not having any issues at the time
Solves many issues!
What do you like best about the product?
Service cloud simplifies the process of understanding and resolving issues. Documentation and support facilitate setup and improvements.
What do you dislike about the product?
Sometimes user experience is difficult to configure
What problems is the product solving and how is that benefiting you?
Facilitating simpler problem resolution
Great help to manage cases
What do you like best about the product?
It helps us manage cases, get better customer satisfaction and better retain customers
What do you dislike about the product?
It requires some level of training to make it work out for the team but it indeed helps us
What problems is the product solving and how is that benefiting you?
In general it is got us to manage everything about service in one place. We don't have to navigate here and there to get information anymore. Agents are able to get what they need faster and it improves our support team's efficiency
Service Cloud transparency
What do you like best about the product?
Service Cloud is a great tool to bring to get her everything about your customer without the need to useless multiple tools. This leads to better customer interactions.
What do you dislike about the product?
There is so much available with Service Cloud knowing what pieces are best and realizing there may be a better co figuration sometimes takes some effort. This is getting better.
What problems is the product solving and how is that benefiting you?
Service Cloud is solving agent frustration by reducing the number of tools the agent needs. This gives them what they need faster and improved the customer experience.
Great tool
What do you like best about the product?
Service Cloud seems like a useful tool for our organization. Consolidation of information would allow for better customer service
What do you dislike about the product?
I don't know of a downside in using Service Cloud
What problems is the product solving and how is that benefiting you?
Growing our knowledge base articles for chat bot
Mind blowing
What do you like best about the product?
The versatility of the tool , a CRM combined with a multitude of functionalities including reports and Dashboards and now AI !
What do you dislike about the product?
When will SF have its own IVR telephony system so we don't have to use other vendors
What problems is the product solving and how is that benefiting you?
One platform that provides access to customer information historical data and also one of the best CRM tool out there
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