Agentforce Service
Salesforce, Inc.External reviews
7,069 reviews
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External reviews are not included in the AWS star rating for the product.
Case Management Revolutionized with Seamless Integration
What do you like best about the product?
I love Salesforce Service Cloud for its exceptional fit in our case management needs. The capabilities and seamless integrations it offers make it stand out from other options. Utilizing features like case management and omni support has drastically improved our operations. Additionally, the ability to integrate with chat services like Facebook, WhatsApp, and Viber enhances our communication efficiency.
What do you dislike about the product?
I faced some challenges aligning Salesforce Service Cloud with our existing business processes, particularly when implementing single sign-on (SSO) or multi-factor authentication (MFA) for our contact center.
What problems is the product solving and how is that benefiting you?
I find Salesforce Service Cloud excels in case management, offering omni support and seamless integrations, enhancing our operations significantly.
Innovative and Valuable, but Pricey
What do you like best about the product?
Always improving and trying to think out of the box to provide more value
What do you dislike about the product?
It’s expensive… but I understand why it is
What problems is the product solving and how is that benefiting you?
I can access the data I need, when I need and the way I need it
Great Platform Experience
What do you like best about the product?
The platform is straightforward to build on and offers a good level of customization. The standard features are also easy to use.
What do you dislike about the product?
The agentforce does not seem to be functioning properly with all the data.
What problems is the product solving and how is that benefiting you?
The car management features and the customer-facing aspects are both important parts of this product.
20 years of using service cloud and its capabilities
What do you like best about the product?
One place for all your support needs for a support org
What do you dislike about the product?
Nothing which I don't like in service cloud.
What problems is the product solving and how is that benefiting you?
360 view of customer support.
Powerful Service Cloud, but Pricing Can Be a Challenge
What do you like best about the product?
Service cloud is a great tool and it’s helped many organisations solve their business problems
What do you dislike about the product?
service cloud can often be expensive, flex in pricing
What problems is the product solving and how is that benefiting you?
Great tool for us to take to clients as part of managed services and with voice too
Streamlined Customer Service with Robust Dashboard
What do you like best about the product?
I appreciate the real-time tracking capabilities of Salesforce Service Cloud, which allow my team to effectively report service levels to senior management. The comprehensive dashboard is a one-stop shop for tracking service tickets and customer feedback, helping in problem identification before, during, and after purchase. I also value the system's ability to filter incoming queries from multiple channels like telephony, email, and chat messenger. With the support of a system integrator, setup was smooth and uncomplicated. Additionally, the AI features are promising for helping us draft more effective responses.
What do you dislike about the product?
None
What problems is the product solving and how is that benefiting you?
I use the product for real-time SLA tracking and centralized reporting, improving customer feedback analysis and service levels before, during, and after purchase.
Efficient Data Management and Easy Navigation with Service Cloud
What do you like best about the product?
Service Cloud helps us view all of our important data related to an account in a streamlined way. I love that it is so easy to switch between tabs!
What do you dislike about the product?
I truly wish that everyone in our organization made use of Service Cloud. Honestly, I don't have any negative feedback to share.
What problems is the product solving and how is that benefiting you?
Service Cloud helps streamline our support operations and gets our customers help and answers faster
Great for Service-Based Organizations, but Pricey
What do you like best about the product?
It’s a great tool for service based organisations
What do you dislike about the product?
Cost of usage as customers think it is too much
What problems is the product solving and how is that benefiting you?
Customer comms simplification
Bought for the Animal, Not the Product
What do you like best about the product?
I don’t really use the product I just want the animal for my kids
What do you dislike about the product?
I don’t really use the product I just want the animal for my kids
What problems is the product solving and how is that benefiting you?
I don’t really use the product I just want the animal for my kids
Excited to Implement—Expecting a Game Changer with No Downsides
What do you like best about the product?
I do not use it yet, but we are looking to implement it, and I believe it will be a game changer with providing service
What do you dislike about the product?
I don’t see any downsides with the product
What problems is the product solving and how is that benefiting you?
Creating cases automatically for end users, with ease
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