Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Spectacular solution
What do you like best about the product?
Can see in a single view all the cases, Dashboards and reports
What do you dislike about the product?
Difficult implementation, not a Spanish trainings, not support a DM from Instagram
What problems is the product solving and how is that benefiting you?
Track the cases and Make sure the resolution
Service Cloud is the way to go!
What do you like best about the product?
As a company that already utilizes Salesforce Sales Cloud, it makes sense to move our support into the same ecosystem. It helps coordinate data across teams and processes along with being the premier platform for support.
What do you dislike about the product?
Implementation requires a lengthy time and experienced team
What problems is the product solving and how is that benefiting you?
De-silohing our teams
Very helpful tool
What do you like best about the product?
The system is easy to configure for our specific use case, it is quick and easy to train our team on how to best to use it
What do you dislike about the product?
Sometimes the added features are really restrictive without purchasing additional licenses but the SF team are great at helping find best solutions
What problems is the product solving and how is that benefiting you?
Single view of our customer throughout the customer journey
Service Cloud!
What do you like best about the product?
Being able to connect with our customers and have the data to provide excellent service.
What do you dislike about the product?
Nothing to note here at the moment, but wil let you know!
What problems is the product solving and how is that benefiting you?
Being able to track our incoming request for service across out business lines. We've been able to allow our agents to track these issues.
Great efficiencies
What do you like best about the product?
We migrated to service cloud a few years ago, and we've had great success in organizing our service teams in an efficient and effective manner.
What do you dislike about the product?
I think our biggest challenges have been around adoption of our processes to the product. We'd like to see a better adoption process to be available.
What problems is the product solving and how is that benefiting you?
Operational efficiencies and operational impact.
Perfect
What do you like best about the product?
User experience, facility, very friendly
What do you dislike about the product?
Nothing, all is perfect. What I have to say
What problems is the product solving and how is that benefiting you?
Answer phone, manage case and complaints
Easy to configure. Powerful automation.
What do you like best about the product?
The expansion of flows has been huge in allowing me to automate complex business process while limiting custom code.
What do you dislike about the product?
Sharing information with users off platform is difficult.
What problems is the product solving and how is that benefiting you?
It is helping us manage varied case type with ease using the metadata platform
Service cloud makes case management easy
What do you like best about the product?
Service cloud brings the right level of engagement with case management
What do you dislike about the product?
Current out of the box integration with pardot
What problems is the product solving and how is that benefiting you?
Having a robust customer support function.
Service Cloud Capabilities
What do you like best about the product?
It automates processes for our team and saves them substantial time
What do you dislike about the product?
Wish it had more insights and dashboards built in that could help us understand the ove impact across regions and teams
What problems is the product solving and how is that benefiting you?
Automating manual processes and saving our teams time. We love it!
I’ve used service cloud at a few different companies, both as a user and as an Administrator.
What do you like best about the product?
It's easy to set up and you can get your team going very quickly. You can make it as simple or complex as you like.
What do you dislike about the product?
Like most Salesforce products, the biggest pain point is price, however if you can manage it, and hire the right people, you can really do about anything.
What problems is the product solving and how is that benefiting you?
It makes it possible to keep helpdesk support in line with the rest of your Salesforce products. Everything in one place.
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