Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Service Cloud
What do you like best about the product?
Omni channel has increased our productivity by 40% or more!
What do you dislike about the product?
If you don't get it right during setup, it's very hard to fix in the future.
What problems is the product solving and how is that benefiting you?
Queue management
Service cloud review
What do you like best about the product?
How it groups the work into tabs so users aren't trying to go back and forth within pages or multiple browser tabs opened.
What do you dislike about the product?
There is not a clear definition about the benefits of service cloud vs sales cloud, besides the obvious but functionality is the same
What problems is the product solving and how is that benefiting you?
Bringing everything into one place for customer service agents
Service Cloud is pretty good
What do you like best about the product?
I enjoy how connected it allows you to be with other business units to help really serve your customers.
What do you dislike about the product?
It needs more OOTB support for ITIL processes.
What problems is the product solving and how is that benefiting you?
Live chat, call queues, customer 360
First class customer service
What do you like best about the product?
With Service Cloud you have all you need to provide the right answers to customers fast and in their preferred channels.
What do you dislike about the product?
I like everything about it! The only thing could be learning how to configure everything as it is getting bigger and bigger in New functionalities
What problems is the product solving and how is that benefiting you?
Service Cloud solves the problem of finding the right answers to your customer's questions and provide them in their preferred channel of communication
Dreamforce 23
What do you like best about the product?
Ease of use and use friendly for all our users
What do you dislike about the product?
Workflows linking properly for outcome for unique situations
What problems is the product solving and how is that benefiting you?
Knowledge base integration and automation with ai to better assist our clients
Optimize your Customer Service
What do you like best about the product?
The capacity to Track and scale the service cases, and the knowledge help plus einstein capabilities
What do you dislike about the product?
The voice channel integration with omnichannel.
What problems is the product solving and how is that benefiting you?
Track the agents activity and support them to make their Job better
Salesforce Service Cloud Review
What do you like best about the product?
It can be integrated with other Salesfoce products like Sales Cloud for a seamless user experience, and supports the users on the day to day basis. The platform is easy to use and customizable.
What do you dislike about the product?
Similar issues on configuration, customizarion, governance limit as other Salesforce products. Overtime all the builds can be difficult to manage and the old builds can be difficult to clean up. Would be nice to Salesforce offers some solutions to support the management efforts and retire or untane some of the stale stuffs developers built overtime.
What problems is the product solving and how is that benefiting you?
It gives users easy to use interface to search for the Knowledge articles, and for admin it's easy to maintain these articles. For Case routing it's also easy to get the Cases to the right teams to reduce handover time.
Love Service Cloud! It allows us to easily connect with users and resolve issues efficiently.
What do you like best about the product?
Flexibility and efficiency
Ease of use
Easy to learn
All this amounts to great adoption
Ease of use
Easy to learn
All this amounts to great adoption
What do you dislike about the product?
Would love for it to be more cost friendly
Would like built in phone system
Would like built in phone system
What problems is the product solving and how is that benefiting you?
It helps us to quickly resolve internal issues with users in various departments throughout our organization.
Handle Service Issues With Ease Using Salesforce Service Cloud
What do you like best about the product?
Service Cloud allows call center agents to intake issues reported by Users and quantify the same issues under a grouping of Cases under a parent case for tracking.
What do you dislike about the product?
Service Cloud requires a bit of customization to get it fully functioning for your service process. However, this is the crutch for getting your team on the same page, handling assignment and escalation, and notifications when a Case is submitted.
What problems is the product solving and how is that benefiting you?
Service Cloud helps Users self-report issues and give agents instant notification to jump in and quickly resolve their problems. Our service level agreements have increased dramatically.
Dropping the solution for business
What do you like best about the product?
Easy to implement me complex features. Omnichannel and ability to do complex load management logics. Ability to integrate third party solutions.
What do you dislike about the product?
How to innovate in a manner that the system does not stay too complicated.
What problems is the product solving and how is that benefiting you?
Managing retail customer service process.
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