Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great product
What do you like best about the product?
Customer is at the center. We love using it to help them.
What do you dislike about the product?
Permission sets. User creation. Manual work.
What problems is the product solving and how is that benefiting you?
Crm software and assisting our customers.
Dreamforce Review
What do you like best about the product?
Omni Channel routing is super useful and very customizable
What do you dislike about the product?
Some of the older features cannot be customized to our complexity level and require fully custom implementations
What problems is the product solving and how is that benefiting you?
Case management is helpful for our contact centers and for our Sales Reps by gaining insight into comms from clients
Awesome product
What do you like best about the product?
Service cloud has everything one needs to manage their service department.
What do you dislike about the product?
Cases, work orders, all integrate well with sales cloud so adding this is easy!
What problems is the product solving and how is that benefiting you?
Easily assigns classes to the right team.
Service Cloud
What do you like best about the product?
Usability, iterative design capability, intuitive
What do you dislike about the product?
I think the down side is translating our processes to work effectively.
What problems is the product solving and how is that benefiting you?
User related request management
Supports our service channel
What do you like best about the product?
The flexibility and was of configuration supports our ever changing needs. The ability to easily access integrate with our CTI and survey tools to ensure effective CSAT.
What do you dislike about the product?
Cost can be prohibitive on the surface. Be sure to evaluate your goals against the value.
What problems is the product solving and how is that benefiting you?
Track and manage agent productivity. Ensuring prompt customer service for support or information. Automation of manual business processes
Cases
What do you like best about the product?
I really like the Cases functionality to record and report on duplicate or reoccurring issues
What do you dislike about the product?
the queques get cluttered with extra data when importing info on Salesforce cases
What problems is the product solving and how is that benefiting you?
organizing, xollecting and reporting on issues end users are experiencing
Invisible UI.
What do you like best about the product?
UI elements where you normally expect them to be within surprises. Cuts down on our training csts.
What do you dislike about the product?
Not much. New 8ntegratuojs with Einstein will help further the growth
What problems is the product solving and how is that benefiting you?
Provides ready data for the Support teams
Good product easily modifiable
What do you like best about the product?
Very innovative constantly changing. Easy to use
What do you dislike about the product?
Complexity and tech debt of most systems. Can be solved but challenging
What problems is the product solving and how is that benefiting you?
Organization of data and use communications
Service Cloud
What do you like best about the product?
Omni channel has increased our productivity by 40% or more!
What do you dislike about the product?
If you don't get it right during setup, it's very hard to fix in the future.
What problems is the product solving and how is that benefiting you?
Queue management
Service cloud review
What do you like best about the product?
How it groups the work into tabs so users aren't trying to go back and forth within pages or multiple browser tabs opened.
What do you dislike about the product?
There is not a clear definition about the benefits of service cloud vs sales cloud, besides the obvious but functionality is the same
What problems is the product solving and how is that benefiting you?
Bringing everything into one place for customer service agents
showing 4,151 - 4,160