Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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The best system for great service
What do you like best about the product?
The fact that every challange can be adressed company wide. From customer cases, reports, automation, dashboard, and crm. Everything is in one system that helps keep data quality up to speed
What do you dislike about the product?
The possibility to customize seems great, but will set you up to fail in the long run. Every time you customize it will remove an option for progress at a later point.
What problems is the product solving and how is that benefiting you?
The ability to help our customers with their conserns in a fast, consistant and correct way every time they get in touch with us. All information in one place..
Pretty good with out of the box feature. Customization inevitable for financial services
What do you like best about the product?
Low Code No Code
Transparent updates of version
Transparent updates of version
What do you dislike about the product?
Limitations
Deployment process is very limited
Deployment process is very limited
What problems is the product solving and how is that benefiting you?
All our contact center agent interact with Service Cloud to manage omnichannel relation
Good
What do you like best about the product?
Because many customers are looking for support through automation.
What do you dislike about the product?
Users in the organization can't send images to the other party in chat.
What problems is the product solving and how is that benefiting you?
If the person in charge changes, we can respond with the same quality. Beginners can also answer with reference to past knowledge.
first in class
What do you like best about the product?
Fast to implement, step by step channels connecticity and AI powered
What do you dislike about the product?
It's quite Pricy and the expertise needed for the ROI is rare
What problems is the product solving and how is that benefiting you?
High volume of calls and data spread over lots of different systems
We’ve transformed service
What do you like best about the product?
Lots of out of the box capabilities that makes the 0 to 1 product development lifecycle much faster.
What do you dislike about the product?
There's a lot to learn and understand about the product which can take time to become an expert and truly utilize the full functionality.
What problems is the product solving and how is that benefiting you?
Transitioning phone calls to digital interactions.
Sr Director Business Analytics
What do you like best about the product?
Salesforce Service Cloud is fluid integration of entity data relationships, which greatly simplifies reporting and analysis. This integration streamlines our workflow and enhances our ability to gain valuable insights from our data.
What do you dislike about the product?
Potential drawbacks include complexity, compatibility issues and security concerns
What problems is the product solving and how is that benefiting you?
Centralizing case management, offering multi-channel support, and providing automation tools. These results improve efficiency, personalize customer interactions, and build value insights through analytics.
Super helpful
What do you like best about the product?
Ease of use, flexibility, adaptability, service voice compatible
What do you dislike about the product?
Basic issues with email not updati no if contact is updated on a case emai.
What problems is the product solving and how is that benefiting you?
Customers are able to keep track of their cases. Customer and Technical support can work more efficiently
For agents by agents
What do you like best about the product?
It is easy to customize and we can react to and implement agent feedback in near real time.
What do you dislike about the product?
Everything so far has been outstanding, great job.
What problems is the product solving and how is that benefiting you?
Single pane of glass to reduce need to go to multiple places to solve a customer's issue.
Great and agile for field service and salea
What do you like best about the product?
Easy to implement and act on analaytics and reporting.
What do you dislike about the product?
Ability to integrate sales and service cloud into organic workflows
What problems is the product solving and how is that benefiting you?
Case management through service and sales
Service Cloud powers our Service Team
What do you like best about the product?
The ability to use a single tool to manage all our inbound channels and ensure our agents are working efficiently.
What do you dislike about the product?
The chat client experience has some opportunity to improve.
What problems is the product solving and how is that benefiting you?
Able to scale our support teams and push self service
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