Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
Great system
What do you like best about the product?
So much flexibility in the system. Able to manipulate data
What do you dislike about the product?
There are several areas especially in Knowledge where there are opportunities to be more flexible
What problems is the product solving and how is that benefiting you?
Full view of customer data no matter who they contact us
Service cloud rocks!
What do you like best about the product?
Ease of use/ point and click/ Admin got lot of power in creating assignment rules , configuring reports and lot of cool stuff
What do you dislike about the product?
I don't see any dislikes about service cloud
What problems is the product solving and how is that benefiting you?
Case logging and CTI
Service Cloud will make you want to switch from your current provider
What do you like best about the product?
Service Cloud makes it so that our reps have all of our employee data available to them for IT support. Coupled with a salesforce inventory system, our reps have all that they need to provide the best support for our constituents.
What do you dislike about the product?
Unless you have licenses or are replacing your current system, the implementation and licensing cost can be high. Work on consolidating other systems into salesforce
What problems is the product solving and how is that benefiting you?
We are able to provide our support techs with a 360 view to better support our constituents. This allows them to be more efficient in solving problems, resulting in less downtime and better satisfaction ratings.
Best ticketing platform!
What do you like best about the product?
Layout, options. Salesforce is the best
What do you dislike about the product?
Nothing, there isn't anything I dislike.
What problems is the product solving and how is that benefiting you?
The calls the reps take, helps customers resolve issues faster
Optimize your customer attention with Service Cloud
What do you like best about the product?
Great for case management, let you to track an take action in a timely manner
What do you dislike about the product?
I don't see any, it is easy to adapt it to your particular context
What problems is the product solving and how is that benefiting you?
Customer service automation, tracking, SLA follow up
Service cloud for customer satisfaction and experience
What do you like best about the product?
Features like case management and entitlement, omnicgabel
What do you dislike about the product?
Email to case limitations and sms limitations
What problems is the product solving and how is that benefiting you?
Faster resolution and customer satisfaction through automation and tools
Customer service satisfaction booster
What do you like best about the product?
Service cloud has played a big role in improving customer service satisfactionby providing features like case management, omnichanel, entitlements and knowledge base.
What do you dislike about the product?
Email to case limitations and sms governance limits
What problems is the product solving and how is that benefiting you?
It is providing our client services team the power to resolve customer issues and provide them with tools like case management which help them improve customer satisfaction.
An ocean of possibility
What do you like best about the product?
The most helpful is that the out of the box solution will be able meet at least 80% of the customer care teams need, but there is the option to customize the application to make it specific to the needs of the business.
What do you dislike about the product?
Don't go down the rabbit hole of customization that so many companies do which will make taking advantage of feature updates nearly impossible.work with an architect and business to not clone an existing system but to use out of the box items!!!
What problems is the product solving and how is that benefiting you?
It is easy to get started with new features that come out three times a year. The ability to prototype the latest and greatest features with business sponsers to get on board with driving business on
The best system for great service
What do you like best about the product?
The fact that every challange can be adressed company wide. From customer cases, reports, automation, dashboard, and crm. Everything is in one system that helps keep data quality up to speed
What do you dislike about the product?
The possibility to customize seems great, but will set you up to fail in the long run. Every time you customize it will remove an option for progress at a later point.
What problems is the product solving and how is that benefiting you?
The ability to help our customers with their conserns in a fast, consistant and correct way every time they get in touch with us. All information in one place..
Pretty good with out of the box feature. Customization inevitable for financial services
What do you like best about the product?
Low Code No Code
Transparent updates of version
Transparent updates of version
What do you dislike about the product?
Limitations
Deployment process is very limited
Deployment process is very limited
What problems is the product solving and how is that benefiting you?
All our contact center agent interact with Service Cloud to manage omnichannel relation
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